Post here if you pre-ordered, but didn't receive your art book

[chibilemonchan]

I've seen one complaint so far... So we're opening a thread to collect information on people who didn't get an art book with their Eternal Poison purchase. Information to include:

What retailer did you purchase it through?
Where is the retailer located?
Did you pre-order? (Just want to make sure people understood the conditions.)

[slayn]

I preordered through Gamestop, at store #2780 (Charlotte, NC).
I did, in fact, preorder :).

The guys at the store said that they may not have unpacked it yet, but I have a suspicion that someone at their shipping hub just forgot to toss in the book since there was only one preorder at that store. If it turns out otherwise, I'll edit this saying as much.

Edit: I'm still waiting on an update. Apparently there's some game called Wrath of the Lich King coming out at midnight that's causing the store to be much more crowded than usual :).

[Zachalmighty]

I preordered from the second floor Gamestop in the Paramus park mall Paramus, NJ. They only had ONE copy of Eternal Poison for sale and said they did not have the art book. I left my information and almost 15 minutes later got the call that it was at the bottom of the box.

Apparently there was an error in their shipment which meant that according to them the area I live in only had 10 copies of this game across all its EB/GS stores! DAMN rarez.

[Futomimi]

Can we have one for people that won a contest, but never received the prize that was hinted at? :(

[Azriel Crusnik]

Can we have one for people that won a contest, but never received the prize that was hinted at? :(

LOL I totally forgot that you won that contest, congrats (hope you receive your prize, or maybe the prize is the feeling of personal joy, and not a material thing.)

[Lorinosan]

I'm still waiting for the game to be shipped. Freaking hope it doesn't end up shipping later this week because I'll be at a hotel on Monday.

[Nightrayne13x]

Mine is a little bit of a story. Was the only one who preordered and did receive my book but it was a bit damaged (and of course didnt have any others to trade with). the front cover has been scuffed pretty bad (white marks aka the cover art color being torn out) snuffs all over the side, and multiple bends all over. I was wondering if I could receive a good copy of the art book as I am a major collector of atlus games and bonuses (among other things atlus *cough*social link expanion pack *cough*) and willing to ship my damaged copy back for a trade. Just want a legit good copy to store for the future :)

Preordered at Gamestop
Mary Walter Plaza. Mineral Wells, WV store number #5303

[dragonlife29]

Thank you for making this, chibilemonchan! I just got home from purchasing the game, and was just about to write you guys.

Anyway, I purchased the only copy (my reserve :)) from:

EB Games
566 Horton Plaza
San Diego, CA 92101
(619) 233-4680
Store #4011

I got lucky and called them 10 minutes after the UPS guy had dropped off their stuff; when the guy told me my reserve was there, I asked him if there was an art book, which was a pre-order bonus...he said no, just that the game came with a soundtrack (*sigh*). He told me he'd track one down for me (there's two EBs/GameStops conveniently place in the mall, not far from each other), so after I hung up and arrived to pick up my copy, I asked him about the art book--he called the other guys and the guy on my end said, "Great, so we didn't get any, huh?" Apparently, only one person also reserved it at the other GameStop (smart person).

Well, at least I got a nice guy :) I like that he actually tried to get one for me.

[mlisette23]

Game Crazy
3130 W. Shaw Ave
Fresno, CA 93711

And yes I did preorder, as soon as I got the email of Atlus Spoils I went to the store and preordered it, along with Luminous Arc 2 and Persona 4.

[rav224]

Gamestop, Store # 4810
3557 N. SHILOH DRIVE
FAYETTEVILLE AR, 72703
Yes, I preordered and was told that I should call back in a couple days to see if the art book came in late. Is that right or will they not get it at all?

[slayn]

I got the ASM at the store I preordered through to check their shipping manifest, and the artbook was not listed on it, nor does it show up in their computer. He said that two managers from other stores will be in tonight for the WotLK launch and he'll see if they got any, otherwise they'll call their distrubution center.

Should this not turn out in my favor, would there be a way for me (or any of us, really) to receive an artbook from Atlus directly?

[dragonlife29]

Hopefully those of us who pre-ordered the trio (or any) don't have to go through this for every one ='(

[IndigoBug]

I preordered Eternal Poison from gamestop in Bryant, Arkansas not sure of the store number.

I picked it up today.
I did not receive my artbook. The clerks said that it might not have arrived because they only received one copy of the game and that it should be on their truck tomorrow. (I hope so.)

[Anath]

I pre-ordered mine, and picked it up today from:

Gamestop/EB Games
365 S McDowell Blvd.
Petaluma, CA 94954
Store #5015

I didn't get an artbook, but they did say that it might be on a box that wasn't unloaded, because they were also missing some kind of Banjo & Kazooie code things. They told me to check back tomorrow.

[Lorinosan]

Hopefully those of us who pre-ordered the trio (or any) don't have to go through this for every one ='(

True enough, especially those who pre-ordered 'long before' the bonuses were offered.

[Azriel Crusnik]

Azriel Crusnik's quest:
Azriel: hello I'm here for my pre-order.
seller at GS:what game, oh and also your last name please.
Azriel: Eternal poison, and my last name Prado
seller:Ok one minute.
Azriel:................
Seller:here you go.
Azriel:........where's the rest of the item's?
Seller:What rest.
Azriel:....the art book.
Seller:What art.......Oh ####.
Azriel........nice.
Seller:well here you go.
Azriel:thank's.
(it's best to ask for extras because the seller may not know nothing of what they are selling.)

[dragonlife29]

I'm sure most of us have made our voices heard on extras we deserve (I do, anyway), but the problem here is that some stores only seemed to get the game only, unfortunately. ^ Where did you pre-order?

[Wilsongt]

I pre-ordered and didn't receive an art book. This EB is generally pretty good about that stuff...

GameStop #4794
Rosewood Shppng Ctr
2800 ROSEWOOD DRIVE
COLUMBIA SC, 29205 US

[slayn]

Aaaand another update. I got a call from Gamestop shortly before they closed informing me they'd found my art book. So I guess this turned out alright for me.

[ShadowHearts]

I just picked up my game from the local GameCrazy. They didn't have the artbook but they said sometimes they ship at different times than the game and that as soon as they get it in I'd get one. So hopefully that's the case.

[Genjo]

i did not get my Art book but i am going back Gamestop to see if they might have then beacuse when i went go pick-up my game they had no idea lol (it seems newish workers where working at the time i pick-up my copy lol) but i am willing let it silde as long i get my soundTrack with the game i am goood lol

[unknown]

Now I'm worried that I won't get my P4 artbook, if I preorder and buy it at a Gamestop =\

[Genjo]

Now I'm worried that I won't get my P4 artbook, if I preorder and buy it at a Gamestop =\

well theres always the phone call them every 5 mins to bug the hell out of them lol

[Soushi_Grapple]

I picked mine up today just as they got the order in, they didnt even get the chance to put a price sticker on it.

However, I had to ask for the artbook spefically because they had them shipped in a seperate box from the game itself. So, if they try to hand you one without the book, first ask them to search the stock or hold one if they get another shipment in. Maybe you'll get lucky ^^;

[Balrog]

What retailer did you purchase it through?
Where is the retailer located?
Did you pre-order? (Just want to make sure people understood the conditions.)
Gamestop #71
Crossroads Mall OKC,OK
Yep

[Asellus]

Heya guys, I was also one of those unfortunate souls that did not get this lucious little artbook. :( Saaaaaad... I wanted to support the game and Atlus, so, I preordered this but as of yet I have not gotten my money's worth and am a tad miffed. Gamestop 'claims' they never received the pre-order bonus for this game and so, they point the blame at the developer. A Gamestop employee suggested that I call Atlus' customer service and get the book that way, so, I think I'll follow his advice. Hope the whole lot of you get your needs met in the end. :)

***And don't worry Atlus - I still love you. <3

What retailer did you purchase it through? -Gamestop

Where is the retailer located? -

Northridge Fashion Center (Inside the Mall)
Northridge, Ca, 91324

Did you pre-order? - Yes; I even put down a $5.00 deposit on it.

[PsychoDroid]

I pre-ordered awhile back too and didn't receive my book. What's weird is that when I did pre-order they didn't mention anything about the artbook, just the soundtrack. :\

GameStop #461
Northcross S/C
5305 N. Navarro Street
Victoria TX, 77904 US

Just like unknown, I'm kinda worried that I won't get my P4 book either.

[Sei]

Can we have one for people that won a contest, but never received the prize that was hinted at? :(

Awww Mimi :(

I'm sure the next time Aram posts he will do the right thing and announce/give you your prize, right Aram?

I hope I'll get my book from Amazon.ca. Updates to follow!.

[lunarXskies]

EB Games
Liverpool Rd & Highway 2
Pickering ON, Canada

Pre-order I did

Hope this isn't the same with Luminous Arc and Persona 4 >

[ragnar14]

[quote=Futomimi;73800]I hope I'll get my book from Amazon.ca. Updates to follow!.

Did your .ca preorder already ship? Mine is saying it'll ship in a week... I hope I'm not getting a second shipment, or if I am I hope it's still coming with the book. But I can't help but notice .com has removed the *Bonus Offer*, and unlike .ca they have the game in stock.

[King Frost]

[quote=Futomimi;73800]I hope I'll get my book from Amazon.ca. Updates to follow!.

Did your .ca preorder already ship? Mine is saying it'll ship in a week... I hope I'm not getting a second shipment, or if I am I hope it's still coming with the book. But I can't help but notice .com has removed the *Bonus Offer*, and unlike .ca they have the game in stock.

Pre-ordered with Amazon.ca as well, last time I checked, it will be shipped the 17th, it was recently delayed. Hopefully we will get the book we payed for...

[Sei]

^ Yeah mine hasn't shipped yet either. Preordered right when it became available so if I don't get my book I'll be sad.

Atlus said it would be there though, so hopefully that'll be the case.

[RayFoxSith]

I preordered at my Gamestop, and they didn't have them. :<
Location wise, Palm Springs, FL.

[XACKCDA]

I preordered at:

GameStop #3738
Fulton Street 545
545 Fulton St
Brooklyn NY, 11201 US
718-834-2907

When I called yesterday, they said they received the game but didn't get the artbook - though they said they still had some boxes unopen due to the busyness of "Wrath of the Lich King." I haven't picked up the game yet - and I'm not sure if I should.

Should I wait til they get the artbook before paying the remainder, or pay and wait? This is my first time preordering something, so I'm at a complete loss.

[XACKCDA]

Since my Gamestop hasn't gotten it - does that mean they ran out? Is there any way for me to confirm if I can't get it anymore, because the 'limited' supply?

I'm not sure if I should buy from Gamestop anymore, since I'd normally purchase from a non-franchise store - I was hoping to test run Gamestop with Eternal Poison, and if everything went well, preorder Luminous Arc 2 and P4 right after. Preorders are nice and all, but it sure creates a lot of problems... :(

[jaga]

Retailer: Gamestop
Pre-order: Yes

Did not get artbook.

[greydrak]

Retailer: Gamestop
Pre-order: Yes

Did not get artbook.

You might want to include a bit more information, you can go to gamestop.com and use the store locator and get the store number and information and add it to your post.

[Anath]

I went back to my Gamestop today, and had no problems getting the art book this time.

[Genjo]

I went back to my Gamestop today, and had no problems getting the art book this time.

yup same here i went back as i say and had no problems lucky one of the workers that i know for a while was working lol at the time i pick-up my art book.

[RayFoxSith]

Never mind. I traveled to another Gamestop and they had an extra book in stock.

[XACKCDA]

I went to pay for the game today, and I confronted them in person. In the end, they ended up sending someone to another Gamestop to pick up a book for me. Suppositely, that book was suppose to be mine - but when it arrived in my hand, it was heavily damaged - with folded pages and bends...

I'm guessing there's nothing I can do about that, right? Suppositely, none of the other Gamestops have any, so I can't even get an 'switch.' I don't suppose I can mail it back for an exchange? Heh.. well, atleast I got it.

I hope the preordering for Luminous Arc 2 will be better.

[uzume]

Preordered at:

GameStop #765
Golden Triangle
1320 LITITZ PIKE
Lancaster PA, 17601 US
717-396-1171

They had the game but no artbook at the time so the ASM there called the other 4 or 5 stores in the area. He located one for me that was about a 15-20 minute drive, offering to have it shipped to their location but I chose to drive out there since I was already running errands.

What worries me is that I preordered P4 from the same location back in the summer and do not wish to run into the same issue.

[Duran]

Guess I shouldn't post just yet but I have a feeling Canada locations will not get the artbook. When I pre-ordered Yggdra Union at EBGames they didn't even hear about a soundtrack included with the game and my brother happend to be severely angry after that incident. The game was already delayed an extra week for some odd reason, I just hope the artbook is included as well. Let's not forget the Canadian audience.. you guys have a lot of fans up here. Don't make it seem like you guys don't care.

[lunarXskies]

Guess I shouldn't post just yet but I have a feeling Canada locations will not get the artbook. When I pre-ordered Yggdra Union at EBGames they didn't even hear about a soundtrack included with the game and my brother happend to be severely angry after that incident. The game was already delayed an extra week for some odd reason, I just hope the artbook is included as well. Let's not forget the Canadian audience.. you guys have a lot of fans up here. Don't make it seem like you guys don't care.
EB Games is supposed to have it...though I didn't get it >
..and I got Yggdra Union when it came out..which is...odd...? Rondo of Swords I got like 2 weeks after or something ridiculous like that >

[mlisette23]

Went back today to Game Crazy and I was able to get the artbook, hopefully things will go better with Luminous Arc 2 and Persona 4.

[IndigoBug]

My artbook came on the truck the next day! :)

[dragonlife29]

Goddammit...I guess I'm going to have to try asking for it when next I go, which won't be until the 19th...

Hopefully I'm as lucky as some of you.

[sassygirlcool]

hmm remember that preorder items are in LIMITED quantities so even if you preorder, the publisher doesn't necessarily send enough preorder items to retailers... and sometimes, the preorder bonus comes late, like after the game releases (*cough* like the namco soulcalibur4 keychains)

best bet is to come early on release day or call a couple days ahead to check on your preorder & its items... hehe i've even waited some days for them to open their shipment because items come just that afternoon

p.s. some employees don't know about the preorder items so make them check for you!! if it's not in their store, they can call another to check

and yes i did preorder from GS and my GS did have the eternal poison artbook in stock so stores should have them or they've all been given out

[ragnar14]

Guess I shouldn't post just yet but I have a feeling Canada locations will not get the artbook. When I pre-ordered Yggdra Union at EBGames they didn't even hear about a soundtrack included with the game and my brother happend to be severely angry after that incident. The game was already delayed an extra week for some odd reason, I just hope the artbook is included as well. Let's not forget the Canadian audience.. you guys have a lot of fans up here. Don't make it seem like you guys don't care.

Arg, I'm really worried about Canadian orders. I just checked my email and I spotted a email from Amazon, I clicked on it hoping for shipping confirmation. I was disappointed...:

"Eternal Poison" [Video Game]
Estimated ship date: 01/12/08 - 12/12/08
;_;

[Hayato]

Arg, I'm really worried about Canadian orders. I just checked my email and I spotted a email from Amazon, I clicked on it hoping for shipping confirmation. I was disappointed...:

"Eternal Poison" [Video Game]
Estimated ship date: 01/12/08 - 12/12/08
;_;

I just got an email about that from Amazon, too. Somehow, I don't think we'll be receiving the artbook unless the shipment to Amazon's... Canadian location or whatever it is was severely delayed or something.

I'm annoyed. :T *preordered months ago*

[ragnar14]

Well I only pre-ordered EP a couple days in advance, so I guess I don't have too much to complain about. I left it till the last minute cause I couldn't think of a 3rd game to filler for free shipping after ordering P4 and Luminous Arc 2. So I only ordered when Master of Monster Lair came out ^_^;

But damn, looking at the expected arrival dates on Amazon the game may arrive as late as 12/23 with my free shipping :-o

[lunarmoth]

I preordered at my Gamestop, and they didn't have them. :<
Location wise, Palm Springs, FL.

wierd i live in leesburg florida, orderd mine through gamestop and got the book.

[Varshes]

My EB in Toronto got EP today but no artbooks yet, they said they'd call when they come in.

[greydrak]

Arg, I'm really worried about Canadian orders. I just checked my email and I spotted a email from Amazon, I clicked on it hoping for shipping confirmation. I was disappointed...:

"Eternal Poison" [Video Game]
Estimated ship date: 01/12/08 - 12/12/08
;_;

I just got an email about that from Amazon, too. Somehow, I don't think we'll be receiving the artbook unless the shipment to Amazon's... Canadian location or whatever it is was severely delayed or something.

I'm annoyed. :T *preordered months ago*

Did you use free shipping and order other things along with it? If you did then it did require you to lump the shipments together and would ship once everything has been released, hence the late shipment date. That was one of the thing about the free shipping with Amazon.ca, next time just order them separately so you don't have to wait for the latest item released for the entire thing to be sent.

Though it looks like you'll have one heck of a holiday present when you do get it.

[dragonlife29]

I called a bunch of places, and one told me they gave their last one yesterday (goddammit), and another told me to call back on Monday, so I'm hopeful there's a breakthrough with that one.

This was the art book I was looking forward to the most, so I'll get it no matter what.

[jubeininja69]

is there anyway to get the artbook without pre ordering? i was on the fence about this game but the impressions are positive so i want to buy it now.

i did pre order persona 4 because persona is just awesome.

[Hayato]

Did you use free shipping and order other things along with it? If you did then it did require you to lump the shipments together and would ship once everything has been released, hence the late shipment date. That was one of the thing about the free shipping with Amazon.ca, next time just order them separately so you don't have to wait for the latest item released for the entire thing to be sent.

Though it looks like you'll have one heck of a holiday present when you do get it.

Heh. That's just it - Amazon.ca says that the "latest item" is EP. They're not getting it in until the end of the month or some nonsense like that.

[ragnar14]

Did you use free shipping and order other things along with it? If you did then it did require you to lump the shipments together and would ship once everything has been released, hence the late shipment date. That was one of the thing about the free shipping with Amazon.ca, next time just order them separately so you don't have to wait for the latest item released for the entire thing to be sent.

Though it looks like you'll have one heck of a holiday present when you do get it.

That's why you only order extra stuff that's in stock. Also if you just get a DS game or something small they'll usually split the shipments for free :D

I hope the massive delay is just because of the artbooks and they're just figuring out how to fix up all the orders. I'm not in a hurry for the game myself (my backlog is a couple hundred games long), I just really want the artbook :)

[Sharpshooter]

Eb Games
Oshawa, Ontario, Canada as well as Ajax, Ontario
L1H 7K5

I pre-ordered it but no art book came in!

(it seems they weren't shipped to Canada period.)

[CronoGuyver]

EB Games - 9155
2121 Carling Ave. Unit #76
Ottawa, On K2A 1H2
613-724-7755
Pre-ordered, yet no art book.

[jubeininja69]

no artbook no buy. i'd probably get it used or wait for it to be on sale down the road. i have too many games to finish anyway.

[greydrak]

Sigh, my turn...

EB Games #879
Coquitlam Centre
2929 Barnet Hwy., Space 2432
Port Coquitlam BC, V3B 5R5 CA
(604) 945-6200

Preordered months ago, no book...

Good thing is that they know about the artbook, just that they never got it...

[dragonlife29]

no artbook no buy. i'd probably get it used or wait for it to be on sale down the road. i have too many games to finish anyway.You didn't even preorder! I don't see why you're so upset.

Anyway, I've enlisted the help of my friend to help me look for the art book. Better to broaden your search scope, I guess; she's going to check two GameStops in Murrieta/Temecula for me.

I'm thinking of asking my sister who lives up there to ask at a nearby GameCrazy, too...

[prince]

Preordered this at Waterloo, Ontario, Canada from EBgames, I called and they said no art book, so I did not bother to go pick it up yet, waiting maybe monday or tuesday to go see if it was shipped at a later date. It is ironic too cause they do have a little advertisement from ATLUS up with Persona 4, Luminous Arc 2, and Eternal Poison's preorder bonuses.

[Calamity]

Pre-ordered this months ago with EB Games #1872 in Toronto. I called on Nov 11 the original release date and was told it was pushed back to Nov 17. I happen to be at the mall and checked out the store only to find the game on the shelf today on Nov 16 - apparently it came in yesterday. Surprise Surprise, they did not have the artbook which was the sole reason I even pre-ordered this game. Promising spoils to your loyal customers only to repeatedly disappoint them is not a great way to keep them loyal.

[dragonlife29]

OMG! YES!!!! I GOT IT!!! :D

I am so glad I called my sister in Murrieta! I am extremely happy! When I called her, she was right by a GameCrazy, and she was nice enough to go for me :very_sad:I'm so happy they had it.

I'm just so happy that it's finally mine; you guys have no idea :D

[lunarXskies]

...so.....
Is Atlus going to do something for the people who didn't get it...? >
That 100 page artbook is going to be very hard to pass ;___;

[Hyosuke]

No art book for me either...
Pre-ordered from EB Games #1603 in Toronto, Ontario, Canada.

[iammako3]

I work at a Gamestop and i knew the artbook was coming, but because it shipped in a different box from the game entirely I didn't have one for the first preorder customer that came in. Luckily I know him personally and when we did get the books I grabbed one for him. Still, is this something Atlus can fix? Shipping the books with the games instead of in a different distro? It would make people missing out on the books happen much less.

[Gunloc]

Got my copy today and as expected didn't get the artbook. The guy didn't even know anything about it even though I had told him about it previously when I preordered it from him last month.

I explained that the web site said EB Games Canada specifically, but he didn't have any reply to that.

Are we going to get any official response about this? I preordered specifically to get the artbooks and have had no luck so far. I'm not very hopeful for LA2 and Persona 4's books now either.

I really want these items too. I hope Atlus will offer some sort of solution if you can prove that you've preordered it.

[Hayato]

Seems like Amazon was mistaken with its delay notification, since they have EP listed as in-stock now, and they shipped my copy out this morning.

Now I just gotta wait a week and see if it came with the artbook. :T

Shipping the books with the games instead of in a different distro? It would make people missing out on the books happen much less.

I assume the easiest way would just be to include a note to the retailer with the games, saying that the store should just explain to customers that the books were shipped separately and may arrive within a few days or something. Better than letting people wonder about it.

[frequency]

I pre-ordered from EB Games. I'm not sure what the store number is, but it's in Winnipeg, MB, Canada, on Empress Street.

I didn't get an art book. When I asked about it, all they told me is that Canada never gets pre-order bonuses unless it's a really big release. So I'm sad, because I'll probably miss out on the Luminous Arc 2, and Persona 4 art books as well. I preordered Luminous Arc 2 with amazon.ca to see if I'd have better luck with them. Though I'm worried about that too, seeing as how others in this thread had theirs delayed until December... and I just recently had Valkyria Chronicles delayed for me.

I went to check out a few other EBs just in case, since some people in this thread said they got theirs at another location. So I checked out the one in Polo Park mall, and on Kenaston (I'm sure these names mean nothing to anyone... but I don't know how to get Canadian store numbers).

I have the receipt for Eternal Poison. I don't know if the store number is printed on that somewhere or not.

I should also note that I've only ever gotten 1 pre-order bonus... ever (excluding the ones that are included in the first shipment of a game). And that was for LBP. I have a few friends who have gotten pre-order bonuses in the past (not from Atlus), so I assume stuff is sent up here, but the clerks are less-than-honest. Seeing as how I can't pick anything up until after work, I have a feeling my bonuses just walk away before I get there. I know that some stores just hand out stuff on a first come first serve basis, regardless of pre-order. Or if for some reason, the stuff arrives at a later date, it's just handed out to whoever buys from that point on. For example, the pre-order bonus CD for Castlevania Order of Ecclesia, they were just handing out to people who bought anything. It broke my heart to see that.

I loved what Atlus did for Persona 3 (packaging the art book and soundtrack with the game). Because then I'm guaranteed to get it.

It makes me sad. I would've bought the game anyway, but I was really looking forward to the art book, especially because I love the EP art style so much. Is there no other way to handle pre-order bonuses? I know the problem isn't just Atlus stuff. At least for us up here in Canada (even more so for us in smaller cities (Winnipeg...)). From my personal experience, we never get anything, and what we do get is handled so poorly that the people who should be getting the stuff don't get it.

[prince]

Seems like Amazon was mistaken with its delay notification, since they have EP listed as in-stock now, and they shipped my copy out this morning.

Now I just gotta wait a week and see if it came with the artbook. :T

Shipping the books with the games instead of in a different distro? It would make people missing out on the books happen much less.

I assume the easiest way would just be to include a note to the retailer with the games, saying that the store should just explain to customers that the books were shipped separately and may arrive within a few days or something. Better than letting people wonder about it.

Don't get too much hopes up from Amazon, from previous experiences, amazon.ca don't give preorder bonuses, take my Disgaea 3 for example, preordered it there, even there was a picture showing the soundtrack as well in one of their pictures posted, when it came, no soundtrack.

[prince]

I pre-ordered from EB Games. I'm not sure what the store number is, but it's in Winnipeg, MB, Canada, on Empress Street.

I didn't get an art book. When I asked about it, all they told me is that Canada never gets pre-order bonuses unless it's a really big release. So I'm sad, because I'll probably miss out on the Luminous Arc 2, and Persona 4 art books as well. I preordered Luminous Arc 2 with amazon.ca to see if I'd have better luck with them. Though I'm worried about that too, seeing as how others in this thread had theirs delayed until December... and I just recently had Valkyria Chronicles delayed for me.

I went to check out a few other EBs just in case, since some people in this thread said they got theirs at another location. So I checked out the one in Polo Park mall, and on Kenaston (I'm sure these names mean nothing to anyone... but I don't know how to get Canadian store numbers).

I have the receipt for Eternal Poison. I don't know if the store number is printed on that somewhere or not.

I should also note that I've only ever gotten 1 pre-order bonus... ever (excluding the ones that are included in the first shipment of a game). And that was for LBP. I have a few friends who have gotten pre-order bonuses in the past (not from Atlus), so I assume stuff is sent up here, but the clerks are less-than-honest. Seeing as how I can't pick anything up until after work, I have a feeling my bonuses just walk away before I get there. I know that some stores just hand out stuff on a first come first serve basis, regardless of pre-order. Or if for some reason, the stuff arrives at a later date, it's just handed out to whoever buys from that point on. For example, the pre-order bonus CD for Castlevania Order of Ecclesia, they were just handing out to people who bought anything. It broke my heart to see that.

I loved what Atlus did for Persona 3 (packaging the art book and soundtrack with the game). Because then I'm guaranteed to get it.

It makes me sad. I would've bought the game anyway, but I was really looking forward to the art book, especially because I love the EP art style so much. Is there no other way to handle pre-order bonuses? I know the problem isn't just Atlus stuff. At least for us up here in Canada (even more so for us in smaller cities (Winnipeg...)). From my personal experience, we never get anything, and what we do get is handled so poorly that the people who should be getting the stuff don't get it.

I'm pretty sure the art book will come soon enough for Eternal Poison, being in Canada, there was an ad in stores promoting ATLUS pre-order art books so definitely the stores are will get art books soon. So relax and see what happens from there. If nothing is to come, trusted ATLUS will save the day provided we keep our preorder proof I hope. I remember they did it before, i believe for DDS2 Soundtrack

[Duran]

Just as I thought... got the game today and did not receive the artbook.

EB Games #852
Burnaby - BC, Canada
Pre-ordered

I asked them for the artbook and they just said they never heard of any artbook and that they don't know. Frustrating. This happend with Yggdra Union.

[rpgr]

Hi,

A canuck here and I pre-ordered and never got an art book either.

I remember last time this happened with SMT DDS2 Atlus let us pay for S&H and mail them the receipt to prove we did pre-order/buy the game and they sent us the music CD promo.

Can you extend the same courtesy again?

Also would be nice if you guys could bundle the art book with the game for the next 2 games on the 1st run for us.

I hate the situation in Canada as we have EB or nothing for pre-order bonuses but it's really a crap shoot on if we get those bonuses.

I tried to trust EB this time rather than spend the extra $15 dollars in S&H to EB US to get the bonus (they've stiffed me before as well).


Edit: my EB was 1779 in Markham ONT and I know they won't stiff me out of bonuses seeing as I've known the manager there from since I was working at EB more than 10 years ago.
Ebgames #1779
8555 Woodbine Ave. Unit B-1 Markham, ON L3R 4X9

[drunkmoron]

I preorder the game at 2 different EB to double my chances of getting the artbook. I went to the EB at Lougheed mall in Burnaby, BC, Canada, and they didn't have the artbook. I cancel my preorder there and try again at the EB at Brentwood mall. They also didn't have the artbook but I brought the game anyways. So far I'm 0/2 for getting preorder bonus, hopefully I don't end up 0/6 after LA2 and P4 are release.

[XACKCDA]

Shipping the books with the games instead of in a different distro? It would make people missing out on the books happen much less.

I must agree - a boxed set or something of that nature. This way, those who preorder will be able to get it without worrying - and the book or soundtracks themselves will not be damaged severely. And it could be limited to the 1st or 2nd shipments only or somthing. I normally never get any 'bonus' material unless it was packaged with the game, even though I pretty much buy any game on day 1. I just had to preorder this time...

[jeffx]

anyone got anything from Amazon.CA yet?

[King Frost]

anyone got anything from Amazon.CA yet?

Nope. Yesterday, the estimated delivery was in early December, now it's Nov 19th, go figure. Hopefully, the time we had to wait will be worthwhile, i.e. we will get our actual pre-order bonus.

[miker531]

I had preordered my copy and did not get an art-book. What do I do?

Store: Ebgames-(Don't know the number)
11067 W Lincoln HWY
Frankfort, IL 60423

[prince]

yup just as expected, went to pick up my game, although the guy looked for it desperately, no art book.

EBGames Canada
Waterloo, Ontario

[shadowhell55]

I went to my EBGames and I believe I was the only one who preordered it.

My EBGames Location:
EBGames #1733
Mississauga Ontario Canada

[Asellus]

Hey, here's an update~!

I got my book. :) But, I had to call a whole bunch of Gamestops/EBgames to get it. I finally hit it big on a Gamestop near my home. The guy I spoke to was nice enough to hold it for me when I asked and even cracked a joke about how most gamestops employees aren't as generous. (Oh, man...seriously!) But I gotta say...the condition could have been so much better. The edges seemed worn and there were fingerprint stains all over the glossy cover. (Sorry...but, ew! Pet peeve!)

Oh, well. At least I have it now. I'm a happy camper. I hope that the rest of you will be able to receive yours as well!! Good luck. :D

[Olethros]

From this thread, one of two things is abundantly clear:

1) The problems seem pretty well isolated to Canada
OR
2) Canadians like to whine a whole lot more than Americans.

Personally, from being around here long enough now, my assumption is that it's a combination of the two.

Perhaps if it was AtlusCanada I'd have a bit more sympathy for you guys, but since it's AtlusUSA I find myself not caring a whole heck of a lot.

[Sei]

^ Such a terrible thing to say.

Still nothing from Amazon.ca regarding shipping of this. Anyone using them do let me know if you get a shipping notification, or (hopefully) the book. Thanks!.

Atlus specifically named Amazon.ca so my hopes remain high that theyll come through, if late.

[dragonlife29]

Oley, how could you be so mean!? =( Canadians have feelings, too.

Oh, if I somehow manage to get another art book, I'll ship it to someone that needs it. Just a heads-up.

I doubt I will, though, since I already have mine, and I'd rather just leave them for those that are still looking.

[Olethros]

Oley, how could you be so mean!? =( Canadians have feelings, too.

Oh, if I somehow manage to get another art book, I'll ship it to someone that needs it. Just a heads-up.

I doubt I will, though, since I already have mine, and I'd rather just leave them for those that are still looking.

I suppose my indifference to their plight probably stems from a standing history of them crying like this EVERY DAMNED TIME Atlus does something beyond the norm. Don't get me wrong here, I like parts of Canada (Toronto) and quite a few Canadians (Sei, Sanctine, etc) but the endless bitch-fests gets old.

[Asellus]

Canadians like to whine a whole lot more than Americans.

Harsh...

Perhaps if it was AtlusCanada I'd have a bit more sympathy for you guys, but since it's AtlusUSA I find myself not caring a whole heck of a lot.

Heh, I thought this was funny. While this can be true sometimes (Hey, people 'do' whine or complain, in polite terms. And not just in CAN/USA), I think most of the time it's just people that want to get their money's worth. I mean, you put up 5 bucks or more for a preorder bonus and not get it? That just sucks, dood.

[rpgr]

Oley, how could you be so mean!? =( Canadians have feelings, too.

Oh, if I somehow manage to get another art book, I'll ship it to someone that needs it. Just a heads-up.

I doubt I will, though, since I already have mine, and I'd rather just leave them for those that are still looking.

I suppose my indifference to their plight probably stems from a standing history of them crying like this EVERY DAMNED TIME Atlus does something beyond the norm. Don't get me wrong here, I like parts of Canada (Toronto) and quite a few Canadians (Sei, Sanctine, etc) but the endless bitch-fests gets old.


What's worst than someone complaining about something? Someone complaining about complaining. Really Oletheros your attitude is exactly why the world hates America because you think everything revolves around it. Worst of all it's the US that has the most frivolous lawsuits in the world. Bet if you could you'd vote for Bush for a third term

[Olethros]

^ Wow, you sure told me. I may seem like I don't care, but believe me, deep inside I'm crying like a baby. I may be emotionally scarred for life now.

[punkrocker_271]

^ Oh Snap :lol:

[Ike.]

Wow, a Bush joke. This is gettin REAL

[Futomimi]

I voted for my bush's first term.

[dragonlife29]

All right, all right, let's stop it now or I shall be forced to fondle each of you with my erotic vocabulary and "<3"s.

This thread's about people not getting the awesome art book, so let's keep it at that.

Please.

[Olethros]

^ As you wish, good sir. I shall retreat for the time being.

[miker531]

Well I just talked to the manager of the EBgames that I purchased E.P. from, and he said that the missing art book seems to be occuring all ebgames in IL, because his store did not even recieve a shippment of art books and niether the store one mile away. He call a couple stores and call me back...no luck anywhere within 50 miles. He said he would contact the warehouse and see if they can ship one for me, but dont hold my breath.

Oooh, and when I asked about the free art book for persona 4 (since I reserved that as well)... He simply replied "You'll probably have the same problem, it seems to happen alot."

So Atlus, please help this loyal fan from the dark ages and the many others who are here as well.

[System_Error]

I voted for my bush's first term.
you voted for your bush...... odd yet kinky mimi.

[isaac999]

I pre-ordered from EB Games. I'm not sure what the store number is, but it's in Winnipeg, MB, Canada, on Empress Street.

I didn't get an art book. When I asked about it, all they told me is that Canada never gets pre-order bonuses unless it's a really big release. So I'm sad, because I'll probably miss out on the Luminous Arc 2, and Persona 4 art books as well. I preordered Luminous Arc 2 with amazon.ca to see if I'd have better luck with them. Though I'm worried about that too, seeing as how others in this thread had theirs delayed until December... and I just recently had Valkyria Chronicles delayed for me.

I went to check out a few other EBs just in case, since some people in this thread said they got theirs at another location. So I checked out the one in Polo Park mall, and on Kenaston (I'm sure these names mean nothing to anyone... but I don't know how to get Canadian store numbers).

I have the receipt for Eternal Poison. I don't know if the store number is printed on that somewhere or not.

I should also note that I've only ever gotten 1 pre-order bonus... ever (excluding the ones that are included in the first shipment of a game). And that was for LBP. I have a few friends who have gotten pre-order bonuses in the past (not from Atlus), so I assume stuff is sent up here, but the clerks are less-than-honest. Seeing as how I can't pick anything up until after work, I have a feeling my bonuses just walk away before I get there. I know that some stores just hand out stuff on a first come first serve basis, regardless of pre-order. Or if for some reason, the stuff arrives at a later date, it's just handed out to whoever buys from that point on. For example, the pre-order bonus CD for Castlevania Order of Ecclesia, they were just handing out to people who bought anything. It broke my heart to see that.

I loved what Atlus did for Persona 3 (packaging the art book and soundtrack with the game). Because then I'm guaranteed to get it.

It makes me sad. I would've bought the game anyway, but I was really looking forward to the art book, especially because I love the EP art style so much. Is there no other way to handle pre-order bonuses? I know the problem isn't just Atlus stuff. At least for us up here in Canada (even more so for us in smaller cities (Winnipeg...)). From my personal experience, we never get anything, and what we do get is handled so poorly that the people who should be getting the stuff don't get it.

Hey, I live in Ellice Ave. near Empress lol. But yeah, it really does suck not getting the artbooks. :frown: I do wish it comes though coz I preordered all three games. (Eternal Poison, Luminous Arc 2, Persona 4)

[SickleCellAnemia]

All right, all right, let's stop it now or I shall be forced to fondle each of you
What if I want to get fondled?;)

[Sanctine]

you voted for your bush...... odd yet kinky mimi.

The only bush I'd vote for.

[dragonlife29]

All right, all right, let's stop it now or I shall be forced to fondle each of you
What if I want to get fondled?;)A match in Brawl usually gets me in the mood ;)

[Camanche]

Canadians do whine more. Maybe we're just used to having things good so we complain when something seems out of kink.

[jeffx]

Cheer up Winnipeggers (pegg..ers? *shudder*)
Micheal Scott did visit your frozen wasteland of a city recently!

[greydrak]

Alright, knock it off everyone.

This topic isn't about your political views or your own opinions about other countries, this topic is about people who didn't receive their preorder artbook for Eternal Poison plain and simple.

[DamageCity]

I'm originaly from Canada and I have to agree that Canadians love to bitch and moan, but we do get passed over on a lot of deals.

Damn I'm glad I'm out of there.

[Sei]

I think its just that Canadians get stiffed more on deals like these. Or the Valkyria artbooks. Or most things. Yet things cost the same, or more depending on the exchange rate.

But I wouldn't really equate it with moaning, after all, Chibilemonchan started this thread to keep tabs, and hopefully fix the issue.
Reporting an issue in hopes it gets fixed =/= whinning.

I do think Canadians tend to be more idealistic about how things "should" be, though.

That being said, we should probably have discussions about how Canada likes whining, or how Americans care or care not about others getting stiffled on a different thread. The people following the instructions that have had problems would probably like to be helped after all, and getting the thread locked/rendered useless would probably do quite a bit of harm to those with the problem that it was created to keep tabs on/address.

Why there is an excellent Argument thread in off topic that could suit the purpose in a non damaging/non disruptive way.

[SickleCellAnemia]

Alright, knock it off everyone.

This topic isn't about your political views or your own opinions about other countries, this topic is about people who didn't receive their preorder artbook for Eternal Poison plain and simple.

Hmm...when did you become a mod?

[Maoz]

I preordered Sept 29th, and picked up today unfortunately without the artbook (the street date was pretty iffy in Canada it seems).

EB games #855 - Oakdrige Center, Vancouver, Canada. The staff said they received no preorder bonuses at all for EP.

Hopefully this doesn't happen with P4 too.

[Dailow]

I pre-ordered from EBGames #1732 at Strawberry Hill in Surrey, BC. They gave me the call yesterday and I picked it up today. They also mentioned that they did not receive the artbook.

I'll admit it was a bit of a dealbreaker for me actually pre-ordering the game, although I likely would've picked it up anyways at a later date.

[MarkMacDonald]

No artbook at my EBgames......

EB Games #837
Halifax Shopping Centre
7001 Mumford Road, Unit 257
Halifax NS, B3L 4R3 Canada
(902) 455-0680

[prince]

I'm originaly from Canada and I have to agree that Canadians love to bitch and moan, but we do get passed over on a lot of deals.

Damn I'm glad I'm out of there.

well yea its not like we really want to bitch and moan, just that there are lots of bonuses we missed, making it more frequent thus leading to the misconception of us being bitchy. Having been a part time annoying telephone survey researcher, Canadians are much more friendly to do surveys than Americans, who love to bitch about calling them at 9pm as being super late. And the wide variance between people who think i have good accent to people who says I should learn english.

[Duran]

Agreed.. look at the majority of the people who missed the artbook in this thread. We may bitch, but we have the right to after being denied a bonus we should rightly have. I'm not going to straight out say its Atlus's fault but there were advertisements CLEARLY saying that EBGames would have pre-order bonuses for this game as well as P4 and LA2. Of course this did not turn out to be true.

So whatever, call us whiny bitches, but its not like its unwarrented.

[Shapashtu]

I called my local EB Games today and they confirmed that they had the game but didn't have the artbook.

I pre-ordered at:

EB Games #846
Masonville Place
1680 Richmond Street North, Space L124
London ON, N6G 3Y9 CA

I'll be going in to pick it up tomorrow, so they might have it in, I seriously doubt it, though. It's a shame, the art was a major factor that sold me on the game... :( I'll survive for now, but I hate it when I'm promised something that I don't end up getting.

Now I'm worried about my Persona 4 pre-order....

[Camanche]

I called my local EB Games today and they confirmed that they had the game but didn't have the artbook.

I pre-ordered at:

EB Games #846
Masonville Place
1680 Richmond Street North, Space L124
London ON, N6G 3Y9 CA

I'll be going in to pick it up tomorrow, so they might have it in, I seriously doubt it, though. It's a shame, the art was a major factor that sold me on the game... :( I'll survive for now, but I hate it when I'm promised something that I don't end up getting.

Now I'm worried about my Persona 4 pre-order....

Holy hell, we live in the same city. You've probably seen me at that EB, I'm at it all the time.

[frequency]

Wee, I got store numbers (thanks greydrak for instructions).

I pre-ordered at

EB Games #1813
Wal-mart Polo Park
100-915 Empress St
Winnipeg MB, R3G3P8 CA
(204) 774-4288


The other locations I checked were

EB Games #806
Polo Park Shopping Centre
66q-1485 Portage Avenue, Unit 161a
Winnipeg MB, R3G 0W4 CA
(204) 774-1953

and

EB Games #1715
Kenaston Place Centre
1639 Kenaston Blvd., Building F, Unit 1
Winnipeg MB, R3P 2M4 CA
(204) 487-2915



And about Michael Scott (Steve Carell), he didn't really come up here :(
Destination Winnipeg (our crappy tourist people) just sent them props and stuff.
And speaking of frozen wasteland... my heater decided to stop working. Great times up here in the peg...


:(

[insert more whine here]

Hey, I live in Ellice Ave. near Empress lol. But yeah, it really does suck not getting the artbooks. I do wish it comes though coz I preordered all three games. (Eternal Poison, Luminous Arc 2, Persona 4)
Well, let me know if you have any luck! I'll post here if I do. Though I don't really have the patience to go hunting for it in this weather.

[Camanche]

You live in Winnipeg. I'm sorry for you. :(

[Kakizaki]

Oley, how could you be so mean!? =( Canadians have feelings, too.

Oh, if I somehow manage to get another art book, I'll ship it to someone that needs it. Just a heads-up.

I doubt I will, though, since I already have mine, and I'd rather just leave them for those that are still looking.

I suppose my indifference to their plight probably stems from a standing history of them crying like this EVERY DAMNED TIME Atlus does something beyond the norm. Don't get me wrong here, I like parts of Canada (Toronto) and quite a few Canadians (Sei, Sanctine, etc) but the endless bitch-fests gets old.


What's worst than someone complaining about something? Someone complaining about complaining. Really Oletheros your attitude is exactly why the world hates America because you think everything revolves around it. Worst of all it's the US that has the most frivolous lawsuits in the world. Bet if you could you'd vote for Bush for a third term

^Calm down. That was a bit uncalled for. Yeah O may have been a tad blunt / terse but I believe his frustrations stem from people constantly complaining about Atlus titles in Canada, but I seem to also see it with a lot of titles in Canada. The point being maybe it isn't a problem with Atlus USA, but distribution in general in Canada.

[iammako3]

Well I just talked to the manager of the EBgames that I purchased E.P. from, and he said that the missing art book seems to be occuring all ebgames in IL, because his store did not even recieve a shippment of art books and niether the store one mile away. He call a couple stores and call me back...no luck anywhere within 50 miles. He said he would contact the warehouse and see if they can ship one for me, but dont hold my breath.

Oooh, and when I asked about the free art book for persona 4 (since I reserved that as well)... He simply replied "You'll probably have the same problem, it seems to happen alot."

So Atlus, please help this loyal fan from the dark ages and the many others who are here as well.

If that IL is Illinois (and not somewhere in Canada), then the manager you talked to is wrong. Or maybe it's just EBGames (since they're all supposed to be Gamestop now). I work in an IL Gamestop and we got 5 artbooks for 3 pre-orders. They were in a different box from the games, but we got them.

[Shapashtu]

Holy hell, we live in the same city. You've probably seen me at that EB, I'm at it all the time.

O_o Really!? Small world...
I'll probably be in there tomorrow, loudly complaining about my lack of an artbook--unless it comes in by then. ;)

[Xfraze]

I did not receive my artbook. I ordered through amazon.us, and I preordered a good 4-5 months before the game actually came out.

As a side note, I live in alaska. It is not canada, but possibly close.

[Caspar]

I think this could be good news for most Canadians that placed a pre-order with amazon.ca. Here's a clip of an email reply I got from amazon.ca regarding the pre-order art book:


Greetings from Amazon.ca.

I've checked your order, and can confirm that we still expect to ship it by the date listed in Your Account: December 12, 2008. It should reach you by December 18, 2008 - December 23, 2008.

Rest assured that the pre order art book is arriving with your order.


I ordered Eternal Poison along with Persona 4; hence the Dec 18th ship date. I don't really care about the late shipment but getting the art book is paramount. I placed the order back in August, not sure how soon you have to place the pre-order to receive the art book at this point. Also from the above reply, I believe I'll get both art books... one for Eternal Poison and one for Persona 4... hopefully :)

[King Frost]

So I just received my copy from Amazon.CA and... no artbook. I did pre-order something like 3 weeks before the release date.

I will try to contact Amazon to see if they can solve this problem.

[rpgr]

Oley, how could you be so mean!? =( Canadians have feelings, too.

Oh, if I somehow manage to get another art book, I'll ship it to someone that needs it. Just a heads-up.

I doubt I will, though, since I already have mine, and I'd rather just leave them for those that are still looking.

I suppose my indifference to their plight probably stems from a standing history of them crying like this EVERY DAMNED TIME Atlus does something beyond the norm. Don't get me wrong here, I like parts of Canada (Toronto) and quite a few Canadians (Sei, Sanctine, etc) but the endless bitch-fests gets old.


What's worst than someone complaining about something? Someone complaining about complaining. Really Oletheros your attitude is exactly why the world hates America because you think everything revolves around it. Worst of all it's the US that has the most frivolous lawsuits in the world. Bet if you could you'd vote for Bush for a third term

^Calm down. That was a bit uncalled for. Yeah O may have been a tad blunt / terse but I believe his frustrations stem from people constantly complaining about Atlus titles in Canada, but I seem to also see it with a lot of titles in Canada. The point being maybe it isn't a problem with Atlus USA, but distribution in general in Canada.


And yet he's not told to stuff it? Sorry Ole but your not gonna get your butt kissed by me just cause you have a lifelessly high post count considering that this post was made specifically to help people that did not get the art book but should have. A high post count troll is still just that.

[rpgr]

^ Wow, you sure told me. I may seem like I don't care, but believe me, deep inside I'm crying like a baby. I may be emotionally scarred for life now.

Good to know, now go back to suckling your bottle.

[Olethros]

Oley, how could you be so mean!? =( Canadians have feelings, too.

Oh, if I somehow manage to get another art book, I'll ship it to someone that needs it. Just a heads-up.

I doubt I will, though, since I already have mine, and I'd rather just leave them for those that are still looking.

I suppose my indifference to their plight probably stems from a standing history of them crying like this EVERY DAMNED TIME Atlus does something beyond the norm. Don't get me wrong here, I like parts of Canada (Toronto) and quite a few Canadians (Sei, Sanctine, etc) but the endless bitch-fests gets old.


What's worst than someone complaining about something? Someone complaining about complaining. Really Oletheros your attitude is exactly why the world hates America because you think everything revolves around it. Worst of all it's the US that has the most frivolous lawsuits in the world. Bet if you could you'd vote for Bush for a third term

^Calm down. That was a bit uncalled for. Yeah O may have been a tad blunt / terse but I believe his frustrations stem from people constantly complaining about Atlus titles in Canada, but I seem to also see it with a lot of titles in Canada. The point being maybe it isn't a problem with Atlus USA, but distribution in general in Canada.

Kaki hit the nail on the head.

My intention was not specifically to start a debate about nationalism. It was a simple observation, delivered by a man of science who is used to calling things without sugar coating them. Look through the thread and then re-read my post. Nothing I said was untrue, it just wasn't sweetened up for your easy digestion.

[Sei]

edit - I find this post particularly disrespectful considering how upset you became when I stated that you like to argue for argument's sake. I never intended to hurt your feelings. However, I find it highly hypocritical that you would do the same to someone else. Knock it off please - Kakizaki.

If you are offended by what he said, by humoring him and replying again and again all you are doing is hurting your own cause and getting the thread possibly locked. It's better to just let it rest. Trust me on this one. As he said, he did not experience the problem, nor is he particularly concerned about who may have.

[LadyRayna]

Maybe it's time to revive the argument thread. (http://www.atlus.com/forum/showthread.php?t=395&highlight=argument)

[prince]

so any idea how this problem will be solved? I want to believe my EBGames will have them soon, but if they don't what should we do?

[Sei]

My guess is that they are going to wait until most people have received their copy (for instance, mine was a preorder at Amazon.ca that hasn't shipped yet), they are going to check how many copies of the artbook they have in stock, and then they will set up a mechanism to either email them (or Amazon) the preorder receipt after which they will send the books.

I think that's what they did in the past with the controller armors for DDS and some other stuff. They required 1 dollar shipping or some such I believe. This time it was assured there would be enough so I dont know if they'll charge or not.

Anyway this is just a guess, but in my experience, Atlus is very good at delivering what it promises, so its probably just a matter of time, like the Izuna posters.

[Olethros]

I disagree. You make posts like that to hit buttons all the time. You just proved particularly successful this time. But really there are better threads to discuss any and all issues such as the arguments one.

Rpgr: He thrives on that sort of attention. The best solution is for you to just move on and ignore that post. You have made your point clear. There is no need to continue to insult him and further derail the thread from what could (hopefully) be a thread for delivering a solution for the problem for the people that have it.

If you are offended by what he said, by humoring him and replying again and again all you are doing is hurting your own cause and getting the thread possibly locked. It's better to just let it rest. Trust me on this one. As he said, he did not experience the problem, nor is he particularly concerned about who may have.

That hurts, Sei. I've always been particularly respectful/tactful when speaking about you even when I disagreed with what you had to say. For you to imply that I "thrive" on negative attention is a bit of a stretch, particularly coming from someone very quick to play devil's advocate. I won't go any further than that, but I must admit I find myself disappointed.

As for the rest, think of it like this: Everyone is very quick to point fingers and say Americans are self-centered, Americans are arrogant, the world hates American, etc. We're always supposed to see posts like this and just accept them. But, one time someone says something negative about Canada and heaven forbid. Lets all just feel free to criticize America whenever we like, but its a friggin outrage when you don't get the smae treatment or perks right?

Do you think, perhaps, that Atlus fans in the Phillipines, Indonesia, etc. would have loved for Atlus to have tried to help them out even if it didn't work right this time? I sure as hell bet they'd have been appreciative instead of simply expecting to get everything automatically. You want to have your cake and eat it too. Canada's a foreign country only when it's convenient to be so? Bull####. Bitching about the efforts fo people trying to help you guys sure as hell seems like being awfully whiny to me.

Sei was right with one aspect, though. I sure as hell don't care if any of you like me. What you cannot deny, though, is the validity of my logic. Debate it all you want. Cry about it all you want. Scream to the hilltops that it's unfair. It doesn't make any of it less true.

TL,DR: Sei seems to have unresolved issues with me. Atlus tried and yet your all still unappreciative whiners. My logic is irrefutable.

I'm done here now. I won't return to this thread no matter what, so don't feel a need to respond.

[Juanblue85]

I pre-ordered from the Gamestop here in Bear,DE and I didn't get my art book. Man I feel so sad but the game is great though. :(

[Sei]

Sent a PM. For the sake of keeping this thread useful for those that need it (and there have been quite a few of those since this first ocurred last night), please use the Arguments thread or open a dedicated one in Off topic if you have comments on what Olethros said. Or send a pm!

These are Chibilemonchan's instructions from the first page:

I've seen one complaint so far... So we're opening a thread to collect information on people who didn't get an art book with their Eternal Poison purchase. Information to include:

What retailer did you purchase it through?
Where is the retailer located?
Did you pre-order? (Just want to make sure people understood the conditions.)

[jeffx]

I'm an American-loving Canadian (living in the US)
</thread reversal>

suuuuuucks that you didn't the book from amazon.ca, King Frost... but I was kinda expecting that. Oh well......................

[Camanche]

Holy hell, we live in the same city. You've probably seen me at that EB, I'm at it all the time.

O_o Really!? Small world...
I'll probably be in there tomorrow, loudly complaining about my lack of an artbook--unless it comes in by then. ;)

Heh. Just ask about it, the employees will love you for it. ;)

I won't be out for a while, I'm sick as a dog. I just got two games to keep me company though.

[Kakizaki]

Oley, how could you be so mean!? =( Canadians have feelings, too.

Oh, if I somehow manage to get another art book, I'll ship it to someone that needs it. Just a heads-up.

I doubt I will, though, since I already have mine, and I'd rather just leave them for those that are still looking.

I suppose my indifference to their plight probably stems from a standing history of them crying like this EVERY DAMNED TIME Atlus does something beyond the norm. Don't get me wrong here, I like parts of Canada (Toronto) and quite a few Canadians (Sei, Sanctine, etc) but the endless bitch-fests gets old.


What's worst than someone complaining about something? Someone complaining about complaining. Really Oletheros your attitude is exactly why the world hates America because you think everything revolves around it. Worst of all it's the US that has the most frivolous lawsuits in the world. Bet if you could you'd vote for Bush for a third term

^Calm down. That was a bit uncalled for. Yeah O may have been a tad blunt / terse but I believe his frustrations stem from people constantly complaining about Atlus titles in Canada, but I seem to also see it with a lot of titles in Canada. The point being maybe it isn't a problem with Atlus USA, but distribution in general in Canada.


And yet he's not told to stuff it? Sorry Ole but your not gonna get your butt kissed by me just cause you have a lifelessly high post count considering that this post was made specifically to help people that did not get the art book but should have. A high post count troll is still just that.

You have no idea what I do here via PMs, so I am respectfully asking you to not do that again. He could have possibly worded his response to the situation a little differently, but O is far from a troll.

I hate to pull this, but any further discussion regarding this will result in the topic being locked.

[Balrog]

I went to Gamestop to pick up Left 4 Dead and they had one Eternal Poison artbook left so I finally got mine. Would've been nice to have day one but ah well.

[ozhenson]

Just went to pick my preorder up at Gamestop, but alas, no artbook.

Gamestop #2156
Kingsway Garden Mall
109 St. & Princess Elizabeth St
Edmonton AB, T5G 3A6 CA
(780) 474-1211

Hopefully something can will be done about this.

[tross]

Sigh, my turn...

EB Games #879
Coquitlam Centre
2929 Barnet Hwy., Space 2432
Port Coquitlam BC, V3B 5R5 CA
(604) 945-6200

Preordered months ago, no book...

Good thing is that they know about the artbook, just that they never got it...

Wow, I have never met anyone online who lives so close to where I do. I live in Pitt Meadows, but I go to Poco a lot, since I'm attending classes at Douglas College, David Lam Campus, and also have a friend who lives out there. I usually visit the Pitt Meadows EB Games, since its the nearest branch to where I live, but I do visit the Coquitlam Center store on occasion.

Anyhow, my preorder is at the EB Games in the Meadowtown Complex in Pitt Meadows. I paid for all 3 Atlus spoils on Visa. Neither of the guys working there knew about the art book. The guy told me "it comes with a soundtrack". I said that I knew that, but the artbook comes as an exclusive pre order bonus. I said I would pick up the game when they get the artbook in, so that it would be easier. He said he would call if he does get it in.

They finally got the game in yesterday, so my local EB Games is really slow, but sometimes pre orders come later, so I'll have to wait and see. If I don't hear from them by tomorrow, I'll try to swing by the next day, hopefully earlier on, when my friend Angela is working, because she's more helpful.

I don't like to be pushy, and often let things like that slide, but the only reason I pre ordered EP was for the artbook. Otherwise I would have waited and made a careful decision as to whether it was worth getting.

I would have pre ordered the other games anyways to secure my copy. However, I really want a copy of Luminous Art, so I won't let that slide either. And a P4 artbook would be nice, so I doubt I'll let that slide. Sometimes you have to be pushy to get what you want. Of course, they might not have it, but I think there's a good chance they might, and they clearly aren't experts on Atlus rpgs, so I'll wait and see.

[Calamity]

I picked up the game 2 days ago. The artbook finally came in today at EBgames #1872 in Toronto.

The book a kinda beat up (wished it was packaged in shrink to protect it) but I'm glad I got it.

Keep checking your stores - they may finally be getting in.

Good luck to all.

[prince]

hmm at least one person in Canada got it, just called my EBgames in Waterloo, they is not sure if they are getting them at all. disappoint, I'll wait by the end of the week see if they get them or not

[BuraiFighter]

I've preordered mine from video games plus canada and everything went smoothly. Today i received the game and the artbook, all in perfect condition. No tears, no case breaking...

To those that haven't received the artbook yet, good luck. It's really beautiful. Great job ATLUS, again. :)

[Paradox_Knight]

I'm in the same boat as King Frost here, got the game via amazon.ca, no artbook. I'm going to be patient and hopeful here.

[greydrak]

I've preordered mine from video games plus canada and everything went smoothly. Today i received the game and the artbook, all in perfect condition. No tears, no case breaking...

To those that haven't received the artbook yet, good luck. It's really beautiful. Great job ATLUS, again. :)

Ugh, now I want to get it from videogamesplus.ca too since they still say they have the artbook...

Considering my EB still hasn't gotten the artbook yet, and the manager just told me he has no idea if they'll be getting it now, this is really vexing...

[prince]

EBgames Canada started having Art Books now, picked up mine. ATLUS, please make Persona 4 art book the same date as the release date, I don`t want to go pick it up twice.

[slayn]

EBgames Canada started having Art Books now, picked up mine. ATLUS, please make Persona 4 art book the same date as the release date, I don`t want to go pick it up twice.

This situation was (probably) not the fault of Atlus. They can't be held responsible when retailers sit on stuff and don't ship it to their stores.

[lunarXskies]

...just got my artbook >
Well then...I'm guessing next time you guys should make a topic and tell us to wait abit before announcing we didn't get the book lol

[Hydra]

Gameplay, reminds me of Koudelka...

As for the artbook, I pre-ordered from Amazon usa... (got the game this monday; but it may have came in Saturday... had it sent to my work; so I don't really know when it was actually dropped off) and the artbook was ceran wrapped with the game... it was glued to the sealed game case with some harmless rubber type glue. I say harmless because it didn't ruin the artbook in any way.

So, basicly. It was a sealed game with the artbook rubber glued to it from 4 dabs of rubbery glue, and then ceran wrapped all together....slightly causing the book to roll up around the game... because the game case is a bit smaller than the book.

I wonder if EB and gamestop got the games orginally like that, and just tore them apart...

[isaac999]

I got mine too! Hurray!!!! :D

[Juanblue85]

I called today after I got off from work and they still don't have the Artbook. Man this sucks and P4 is coming soon too and I would die if I don't get that artbook because I am going all out getting P4 goodies.

[Ragnarok]

Retailer: Amazon.ca
Location: Ontario, Canada (I think)
Pre-order: Yes

[rpgr]

Update for Canadian customers of EB.

The artbooks have shipped out to stores and they are in stores now, but I would advise you to call the EB customers 1-800 883-8895 line if the store you go to does not have someone that knows you well and will realize to put these books aside. There are 1000 across all chains in Canada still in stock as of 1:30. I advise you to have your receipt.

Yes, I know how EB works having been employed by them for a very long time. Sometimes you have to be demanding on these support lines (the first reps are usually just tow the company line people). Also, be sure to not blame the retail front as the problem is a shipping/distribution problem. If you offer good complements to the manager and staff (by name) trust me, they will remember you as good comments are passed down from district managers / head office. This way even if they do not know you from before, when you go pick up your art book, they will know you after.

Once again, art books have been delivered company wide now and please comment how they should try to avoid this with Luminous Arc 2 and Persona 4, if they get enough feedback on this, they will fix it at least for those two games.

[drunkmoron]

^

Well I check today and it appears that EB in the Vancouver area still don't have it

[Duran]

Yeah just called the EB at MetroTown, they didn't get any.

[dragonlife29]

Update for Canadian customers of EB.

The artbooks have shipped out to stores and they are in stores now, but I would advise you to call the EB customers 1-800 883-8895 line if the store you go to does not have someone that knows you well and will realize to put these books aside. There are 1000 across all chains in Canada still in stock as of 1:30. I advise you to have your receipt.

What about for the U.S.? I'd sure like to talk to them about this problem.

[Nobuyuki]

Preordered it at Gamestop in Christiansburg, VA. They told me they ran out of the art books.

[Azriel Crusnik]

I was going to wait and see if they would bring the book but to no success.

Pre-order: yes
store: Gamestop
Store #:3212
Location: Salem, OR

Thank you.

[Keriaku]

So I just picked it up today and there was no artbook. I live in Ottawa, Ontario

EB Games
Kanata Centrum
501 Earl Grey Dr.
Kanata, ON K2T1K4
613-254-7114

I did have a pre-order.

I'm okay with missing this artbook, but I'm very afraid for my Luminous Arc 2 And Persona 4 artbooks, I MUST have those.

[frequency]

isaac999 posted that he got his (also from Winnipeg), so I called to ask about it while I was at work (shhh). They told me that they don't have any more.

...

So it's as I feared.
a) We don't get stuff
b) We get stuff, but it ends up going to the wrong people

I'm sure someone just handed it out to someone else who bought afterward. Either that, or not enough books were sent out to accommodate all those who preordered. Or my copy walked away with an employee who fancied my book.

When I asked if they could hold a copy of LA2 and P4 artbooks for me, the clerk just told me to make sure I get in there early... Which, of course, is impossible since I'm a working man. Wonderful customer service these days... absolutely wonderful...

Anyway, no use in whining I guess. At least I got a great game :) Very much so enjoying it. Much more than I thought I would to be honest.

[brokkish]

I pre-ordered at amazon.ca on August 12 and did not receive the art book.

[rpgr]

Update for Canadian customers of EB.

The artbooks have shipped out to stores and they are in stores now, but I would advise you to call the EB customers 1-800 883-8895 line if the store you go to does not have someone that knows you well and will realize to put these books aside. There are 1000 across all chains in Canada still in stock as of 1:30. I advise you to have your receipt.

What about for the U.S.? I'd sure like to talk to them about this problem.

Same thing. Give em a call. If you're a minor or student (unless you're good at faking it) I suggest you have your parents give them a call. When adults get pissy, the service reps tend to listen more than to some teen/kid.

To all Canadian customers. They have started shipping them out but because of the crappy internal system they have, they are not shipping out in proper quantities. Since the pre-orders are no longer in the system (as a pre-order) and if they did not prepare for it (i.e. print out a list before shipping the games to match book with pre-order), my guesses are they will be shipping the art books randomly. This is why you need to call them if you already picked your game up.

Just remember, in Canada, if you have it advertised there has to be a minimum quantity located at each retail front so if the customer service rep gives you crap about "while supplies last" you can easily point out that in Canada, "while supplies last" is actually a lawful definition and that having 0 quantity at any individual store constitutes as fraud and is punishable by Canadian Federal court. This law was created as people got sick of the old bait and switch stores use.

Edit: Update. Stores will have them by Monday if they have not yet received them. If you have not gotten them by then, make noise so that this does not happen with Luminous Arc 2 and Persona 4

[prince]

I got my copy from EBgames Canada. But its obvious amazon.ca would not have the art book. It wasn't even advertised. Amazon.ca order people should be too surprised I mean, probably like 90% of us who use amazon.ca use it cause of the 10$ coupon. So if you got the game for cheap @ amazon.ca just leave it at that. I remember preordering Disgaea 3 and did not come with a Soundtrack even though there was a picture for it in the item page, emailed them and they took down the image. Nothing further explained afterwards only a threat saying if you dont like the product, you can refund it.

[Vivacity]

I got my copy from EBgames Canada. But its obvious amazon.ca would not have the art book. It wasn't even advertised. Amazon.ca order people should be too surprised I mean, probably like 90% of us who use amazon.ca use it cause of the 10$ coupon. So if you got the game for cheap @ amazon.ca just leave it at that. I remember preordering Disgaea 3 and did not come with a Soundtrack even though there was a picture for it in the item page, emailed them and they took down the image. Nothing further explained afterwards only a threat saying if you dont like the product, you can refund it.

I per-ordered mine from Amazon.ca based on this post (http://www.atlus.com/forum/showpost.php?p=66471&postcount=34), but I guess I should have known better. =p Anyways gonna cancel my Amazon.ca pre-orders for Lum 2 and Persona 4, and stick with my local EBgames which is still doubtful I'd get anything but might have a better chance with the bonuses.

[ragnar14]

Ditto, if not for statements clearly saying Amazon.ca was getting the books I would not have ordered. Also I KNOW Electronics Boutique wasn't going to get me my stuff. They've screwed me over far far too many times for me to ever pre-order from them again... So I didn't see much risk going with Amazon.

That said my Eternal Poison arrived today from my Amazon.ca pre-order. Obviously I got no book ;_; If I really want one I guess I'll need to eBay it (http://cgi.ebay.ca/ws/eBayISAPI.dll?ViewItem&category=187&item=120337124140) from the USA for $25 + S/H.... Or I'll just return my Amazon order?

####, it's too late to cancel my Luminous Arc pre-order, and I ordered the Amazon exclusive Persona Expansion Pak with my P4 order. So I can't cancel either. Or else I'd go with Video Games Plus for em, $15 extra each is worth it...

[Sassfrass]

I also ordered from amazon.ca and didn't get the artbook. The amazon page did have it listed in the product description when I preordered at the beginning of October but of course doesn't have it now because it's no longer preorder.

I called amazon customer service and they had no idea what I was talking about. She told me to get in touch with Atlus and said she'd flag it. (Read: I got nowhere.)

[drunkmoron]

I prematurely said that I didn't get the artbook. Today I went to EB (in the Vancouver area) and picked up the artbook for EP , LA2, and the artbook for LA2 too.

[King Frost]

I also ordered from amazon.ca and didn't get the artbook. The amazon page did have it listed in the product description when I preordered at the beginning of October but of course doesn't have it now because it's no longer preorder.

I called amazon customer service and they had no idea what I was talking about. She told me to get in touch with Atlus and said she'd flag it. (Read: I got nowhere.)

I mailed them as well, the person who replied had no idea what I was talking about and said they are going to mail me back in 3-5 business days.

Even if a few of us did mail them, I suggest everyone who did order from them to do it as well, eventually they will figure out it's a widespread problem and they will have to react fast or they will loose customers.

[ragnar14]

Did your Amazon response look like:

Thanks for writing in with your question. We need to research this a bit further--we will write back with an answer in the next 3-5 business days.

If anybody is going to complain it can't hurt to point out that the artbook is shown on their product listing, click the last pic:
http://www.amazon.ca/gp/product/images/B001DT8FUE/sr=8-1/qid=1227360905/ref=dp_otherviews_6?ie=UTF8&s=videogames&img=6&qid=1227360905&sr=8-1

We know they were sent the books, so bugging the CS guys till they sort it out is all we can do... Well unless you're willing to waste money like me. I've now pre-ordered P4 at both Amazon and EB ^_^ Damn you Atlus, this was your evil plan all along :lol:

[King Frost]

Did your Amazon response look like:

Thanks for writing in with your question. We need to research this a bit further--we will write back with an answer in the next 3-5 business days.


Yep, exact same message.

[miker531]

I called several stores in my area again and still no artbooks- I picked the game up on 11-12-08 at an ebgames in frankfort, Illinois. Why is it so hard to try to get something that was susposed to come with my game. I am going to the same store this wednesday to pick up Chrono Trigger, and the manager is going to try and track down an artbook for me to pick up when I come in. Alas, I have all but given up. I will not call any more stores or try to go out of my way anymore, so atlus do you think you can provide me with an artbook? I have my reciept for the preorder and the pickup just in case.

[greydrak]

I prematurely said that I didn't get the artbook. Today I went to EB (in the Vancouver area) and picked up the artbook for EP , LA2, and the artbook for LA2 too.

Lucky you, my store only got 4 books for 6 preorders and I wasn't one of the 4 that made it in time for the book.

This is getting too tiring and disappointing for me, congrats for anyone else that manages to get one and good luck to anyone still trying to get theirs. Funny thing is there was a good number of LA2 artbooks in the store, so good to know that came in just fine.

[Juanblue85]

I went yesterday to the Bear, Gamestop to get Sonic Unleashed for the 360 and asked again for the EP artbook but they don't have anything yet and don't know when they will get them in. I hate this and I am mighty worried about my P4 artbook coming in the next few weeks.

[prince]

If anybody is going to complain it can't hurt to point out that the artbook is shown on their product listing, click the last pic:


thats what I did for Disgaea 3 saw pic, but did not come with soundtrack, then couple of days later they say they are sorry they did not meet the standard I expected and feel free to return the item back to them. Did amazon.ca really get the art books, did ATLUS staff confirmed it? Just cause amazon.com had them doesnt mean amazon.ca will, cause thats what happened with Disgaea 3 soundtrack. I know they are seperate entities. And the ad for pre-order bonuses from ATLUS never mentioned amazon.ca for canadians to pre-order, just EBgames.

[tross]

I just got my artbook today, in addition to the game, since I decided to pick it up when the artbook came. I also picked up my copy of LA2, in addition to Luminous Art(I think that's a really clever pun). My friend who works there also threw in a Tomb Raider artbook, and a Dead Space artbook for free. I really like the service there.

[greydrak]

I just got my artbook today, in addition to the game, since I decided to pick it up when the artbook came. I also picked up my copy of LA2, in addition to Luminous Art(I think that's a really clever pun). My friend who works there also threw in a Tomb Raider artbook, and a Dead Space artbook for free. I really like the service there.

Wow, that's really awesome! Does the Pitt Meadows EB still has any EP artbooks or did they have just enough for their preorders? The coquitlam centre one only got 4 (see above post) and they didn't call me when they got it in (they didn't call me when the game came in either, ugh).

I'm getting really sick and tired of dealing with the coquitlam centre EB and I just want my artbook already >.<

[Caspar]

thats what I did for Disgaea 3 saw pic, but did not come with soundtrack, then couple of days later they say they are sorry they did not meet the standard I expected and feel free to return the item back to them. Did amazon.ca really get the art books, did ATLUS staff confirmed it? Just cause amazon.com had them doesnt mean amazon.ca will, cause thats what happened with Disgaea 3 soundtrack. I know they are seperate entities. And the ad for pre-order bonuses from ATLUS never mentioned amazon.ca for canadians to pre-order, just EBgames.

It was on another thread:

It means that my chances of getting the extras are lowering and lowering and lowering... Unless, Amazon.Ca also has the same deal, or EBgames, up north, will finally get the same deal as the US, and not just get the leftovers that the US has in pre-order items...

Amazon.ca and the EB Games physical stores in Canada will both have this deal. It might not be reflected on their pages yet, but they'll have it.

Reference link:
http://www.atlus.com/forum/showpost.php?p=66471&postcount=34

It would be nice if an ATLUS staff can actually confirm the above in this thread though.

[Hayato]

Another failure for Amazon.ca to deliver here. And yeah, I did preorder. I guess it's time to email them.

Yeah just called the EB at MetroTown, they didn't get any.
I would never deal with that EB. They've pulled so much crap on me before, it's disgusting.

[tross]

I just got my artbook today, in addition to the game, since I decided to pick it up when the artbook came. I also picked up my copy of LA2, in addition to Luminous Art(I think that's a really clever pun). My friend who works there also threw in a Tomb Raider artbook, and a Dead Space artbook for free. I really like the service there.

Wow, that's really awesome! Does the Pitt Meadows EB still has any EP artbooks or did they have just enough for their preorders? The coquitlam centre one only got 4 (see above post) and they didn't call me when they got it in (they didn't call me when the game came in either, ugh).

I'm getting really sick and tired of dealing with the coquitlam centre EB and I just want my artbook already >.<
I think they might have some extras. All I wanted was my artbooks, so unfortunately I didn't check how many copies there were. But, considering that they threw in a couple extra artbooks, they probably have a greater supply than there is a demand for them. As far as I know, I might be the only one who pre ordered the Atlus Spoils at that branch. But as of yesterday they still had atleast one, so maybe you should check and see.

[Hamburgler]

EB Games
Halifax, Nova Scotia

Preordered Eternal Poison, still no art book.
Preordered Luminous Arc 2, received art book.
Preordered Persona 4, waiting to see how that turns out.

They have no information on the EP book or if it will even come in. Emails sent to Atlus inquiring about the situation have been met with no response. Earlier this year I preordered R-Type Command and did not receive the bonus for that either, nor a response when I sent an email asking about it.

To be honest, I'm getting tired of the bonuses that never appear. I'd rather they weren't offered in the first place. Instead I feel like I've been lied to.

An official response would go a long way towards restoring my faith.

[Pharsti]

Preordered on August 13th from Amazon.ca.
Just arrived today, and sadly, no art book. I'm going to hit up the local EBs and see if I can find a spare copy, but it would be nice to hear from Atlus in an official capacity soon. I know there isn't much they can do for Canada, but a final answer one way or the other would be nice.

[Hamburgler]

Annoyed at the lack of response, and so...

Eternal Poison, returned unopened for refund.
Luminous Arc 2, returned unopened for refund.
Persona 4, preorder cancelled.

Have a nice day!

[Pharsti]

Preordered on August 13th from Amazon.ca.
Just arrived today, and sadly, no art book. I'm going to hit up the local EBs and see if I can find a spare copy, but it would be nice to hear from Atlus in an official capacity soon. I know there isn't much they can do for Canada, but a final answer one way or the other would be nice.

For anyone in the area, the EB Games near the border in Abbotsford has copies of the EP artbook as of this morning. I managed to get a spare copy from them today. Didn't ask about the EB Games in the mall, however.

[Duran]

Yeah just called the EB at MetroTown, they didn't get any.
I would never deal with that EB. They've pulled so much crap on me before, it's disgusting.

LOL, agreed. Although its the closest one to me so I still decide to go there often. Funny though when I purchased LA2, I asked for an artbook(no pre-order) and they gave it to me. I just went back today and asked for the EP artbook once again and they apparently don't have it.

[Hayato]

Annoyed at the lack of response, and so...

Eternal Poison, returned unopened for refund.
Luminous Arc 2, returned unopened for refund.
Persona 4, preorder cancelled.

Have a nice day!

That was kinda silly. Even if you did preorder, one of the important things is that you're supporting Atlus by buying the games? You should buy the games because you want them, not because they come with free stuff. I personally preordered the games before I ever found out there were going to be artbooks, and even though I hadn't received one with my copy of EP, it's not like I'm going to return it just because I didn't get a free bonus.

But anyway-- the main thing I wanted to comment on was about your emails with Atlus. I don't really think you should be expecting an immediate response from Atlus because they're not the distributors of the artbooks (meaning: you should have been whining at the store clerks who work at the EB you preordered at). It should be the retailer's job to get the artbook to you, and Atlus is really just taking extra steps in helping us locate the books by setting up this thread to determine where stuff may have screwed up (or, at least, I imagine so). It's not like Atlus was obligated to give us artbooks in the first place, you know. Or even the free soundtracks.

Basically: You're blaming the situation on people who doesn't deserve it. Atlus is really just trying to please its fans, and they're going out of their way to do so. Seeing someone act like this is really disheartening.


LOL, agreed. Although its the closest one to me so I still decide to go there often. Funny though when I purchased LA2, I asked for an artbook(no pre-order) and they gave it to me. I just went back today and asked for the EP artbook once again and they apparently don't have it.

The depressing part about that is that someone who legitimately preordered the game for the artbook might not be receiving it anymore.

[frequency]

Yeah just called the EB at MetroTown, they didn't get any.
I would never deal with that EB. They've pulled so much crap on me before, it's disgusting.

LOL, agreed. Although its the closest one to me so I still decide to go there often. Funny though when I purchased LA2, I asked for an artbook(no pre-order) and they gave it to me. I just went back today and asked for the EP artbook once again and they apparently don't have it.

:-\

I suspect this is what happened with my art book. I know, for a fact, that the EB I preordered at gives preorder bonuses to people who haven't preordered. They've offered me preorder bonuses on several occasions for games I didn't preorder.

Also, I agree that the distribution is not Atlus' fault. Anything extra with the games is just Atlus' way of thanking us for our support. Games don't generally come with anything extra. So while I'm sad that I didn't get my EP art book, I'm also extremely happy that Atlus even tried to give us something. And they started this thread, which shows they care... much more than any other game company I've seen.
But, as thankful as I am to Atlus, I think the situation with amazon.ca was pretty bad. Atlus people had said on separate occasions that amazon.ca would also have the art book, but according to the posts, no one got anything from amazon.ca. I guess it could be possible that amazon.ca got the books, but were completely lost on the issue and didn't send them to anyone... But I doubt that somehow.

[greydrak]

Annoyed at the lack of response, and so...

Eternal Poison, returned unopened for refund.
Luminous Arc 2, returned unopened for refund.
Persona 4, preorder cancelled.

Have a nice day!

That was kinda silly. Even if you did preorder, one of the important things is that you're supporting Atlus by buying the games? You should buy the games because you want them, not because they come with free stuff. I personally preordered the games before I ever found out there were going to be artbooks, and even though I hadn't received one with my copy of EP, it's not like I'm going to return it just because I didn't get a free bonus.

Basically: You're blaming the situation on people who doesn't deserve it. Atlus is really just trying to please its fans, and they're going out of their way to do so. Seeing someone act like this is really disheartening.


LOL, agreed. Although its the closest one to me so I still decide to go there often. Funny though when I purchased LA2, I asked for an artbook(no pre-order) and they gave it to me. I just went back today and asked for the EP artbook once again and they apparently don't have it.

The depressing part about that is that someone who legitimately preordered the game for the artbook might not be receiving it anymore.

Ooo, just have to say something about that post...

1) Buying games is easy, and quite frankly buying used/discounted games is way cheaper. The preorder bonus was the deciding factor for most people to put that money down and it was my reason to bother with EP at all. I'd never thought about getting this game on release day if it wasn't for the artbook. Games may be interesting and fun but the game is always going to be the same no matter when you buy it (unless it's a special reprinted version with extra content), the bonuses however are limited and that will be harder to come by later.

2) Although emailing Atlus isn't the best thing to do it's hard to say they have absolutely no faults in terms of handling this ordeal. This wouldn't have happened at all if the whole thing was packaged together in one way or another. The decision to leave it separate ended with the different shipments that the distribution part of it ended up screwing up.

Obligation? Of course not entirely (aside from the legal issues with advertisement blah blah blah), but how many people would've cared if there wasn't an artbook or soundtracks. Atlus localize these titles while some might be good, not all of them are must-haves. The survery a while ago (or very long ago) asked if people would be more likely to buy their games if it came with bonuses at an extra cost, and as a result of that we have slightly more expensive titles but with bonuses.

But yes, sorting this out with the retailers is your best (and probably only) option. They are the ones "denying" your artbooks since Atlus did sent them out. Then again if you didn't care much about the games in the first place then by all means do what you have to. Just blindly buying games just to support the publisher isn't the wisest thing to do, you're just making a poor investment paying for anything they dish out. EP is a good game and I haven't got my LA2 yet but they're not games I can't live without.

Although with the problems EP had LA2 was relatively fine considering the book arrived with the game just fine in stores. Well hope they keep it up with P4 too. Promises have to be kept in order to keep peoples' trust.

But the lesson here is really this,
Atlus, make Collector's editions! (and pack everything into a big box and charge more for it)

[Caspar]

Look, it's not as simple as you believe this to be.

First of all, how much one values the free bonus is depended on the eyes of the beholder. Hamburgler may value the free item more than you would value it. However, that's beside the point here. I speculate that most people here purchase ATLUS games because they want the game. If they didn't want the game in the first place, ATLUS wouldn't be able to sell them even with free bonus with sugar on top. I believe in Hamburgler's case, he/she returned the games in protest at ATLUS' handling of the situation. This thread started on Nov. 12 has over 4000 views but besides the initial ATLUS staff post, how many additional posts/replies did we get from ATLUS regarding the matter? I don't think I need to answer that for you...

Secondly, if ATLUS advertise "Free Art Book with pre-order" and you pre-ordered but never received an art book, that's false advertisement. The sound track was also advertise with big bold lettering on the game package so if ATLUS were to not offer it, it would be false advertising.

As consumers, what can we do if we pre-ordered but never got the free bonus? Well, we pester the retailer who we made the purchase from but if the retailer says they don't have it then what can we do? We pester the publisher who promised the bonus with pre-order but failed to do so with a half-baked release plan. What so hard about releasing CE/LE editions along with regular editions?

Free bonus with pre-order that doesn't reach legitimate fans who pre-ordered doesn't please anyone at all... as you can see from this thread...


P.S. I have not made a single complaint in this thread, this is just my opinion after reading all the posts from this thread.

[Kakizaki]

Secondly, if ATLUS advertise "Free Art Book with pre-order" and you pre-ordered but never received an art book, that's false advertisement. The sound track was also advertise with big bold lettering on the game package so if ATLUS were to not offer it, it would be false advertising.

I really don't want to see another thread go this route. I have seen this argument before and couldn't disagree with it more. As someone who worked in gaming retail for a decent amount of years, pretty much any preorder bonuses were qualified with statements regarding 'while supplies last' or some such language. Here is an example:

http://www.gamestop.com/Catalog/ProductDetails.aspx?product_id=71982

Look what it says regarding the art book bonus - "only while supplies last".

Again, here is another example from Amazon:

http://www.amazon.com/Shin-Megami-Tensei-Persona-Playstation-2/dp/B001C6GVI6/ref=pd_bbs_sr_1?ie=UTF8&s=videogames&qid=1227676679&sr=8-1

Notice, again, the disclaimer for the bonus item - "while supplies last".

You need to be a little more careful before you start to throwing around the term "false advertising". I'm getting increasingly tired of people who complained for years about not receiving bonuses comparable to Japan, and then once we do, they find something new to complain about. I understand why you are frustrated, but this is a complaint I have seen multiple times involving two or three repeating factors that are independent of Atlus; Amazon, Amazon Canada, and Canada. I guess I would be looking at a new retailer for my games and be wondering about the distribution system in Canada itself.

[ragnar14]

Just to point out, Canada has a retailer with it's act together. Video Games Plus (http://www.videogamesplus.ca/) announced well in advance that they'd carry the books, and got the books out to everybody AFAIK. Yeah they charged a bit more than the MSRP (where Amazon offered a discount) and they don't have free shipping. But the option is there for those of us who demand service. Perhaps in the future when Atlus is offering spoils they should link us Canadians to them ;)

Oh and while I'm posting in this thread, a status update on my amazon.ca order:
EP: still no artbook, still no official word from their customer service
LA2: hasn't shipped yet
P4: obviously hasn't shipped yet ^^;

[Hamburgler]

I never expected an immediate answer, but two weeks after release is enough time to say 'Hey, sorry but we're looking into it!'. I don't need an immediate solution, just a timely update would have been fine. I couldn't wait any longer because there's a limited time I'm allowed to return the items for a refund. I'm also still waiting for responses to email I sent about the R-Type Command preorder bonus many months ago. That may have colored my response to this situation a little...

And for the record, I *have* been hassling my local EB Games employees. They insist they know nothing about where the artbooks are or if they'll even come in. As well, 'While supplies last.' doesn't cut it when supplies = 0. I'm not going to go on about false advertising, I'll just take my money elsewhere.

I may pick them up later used, I see used copies of Odin Sphere and Grim Grimoire for $15 at EB all the time. The only reason I was paying full price now was to receive these bonuses. That's why they were offered in the first place, I imagine.

[RPG_Fanatic]

So I just picked it up today and there was no artbook. I live in Ottawa, Ontario

EB Games
Kanata Centrum
501 Earl Grey Dr.
Kanata, ON K2T1K4
613-254-7114

I did have a pre-order.

I'm okay with missing this artbook, but I'm very afraid for my Luminous Arc 2 And Persona 4 artbooks, I MUST have those.

Really. I got my artbook from that store. They must have been out of stock when you picked it up. I picked mine up on the 19th.
Hopefully you received a Luminous Arc 2 artbook. Got mine on the 22nd.

[rpgr]

I really don't want to see another thread go this route. I have seen this argument before and couldn't disagree with it more. As someone who worked in gaming retail for a decent amount of years, pretty much any preorder bonuses were qualified with statements regarding 'while supplies last' or some such language. Here is an example:

http://www.gamestop.com/Catalog/ProductDetails.aspx?product_id=71982

Look what it says regarding the art book bonus - "only while supplies last".

Again, here is another example from Amazon:

http://www.amazon.com/Shin-Megami-Tensei-Persona-Playstation-2/dp/B001C6GVI6/ref=pd_bbs_sr_1?ie=UTF8&s=videogames&qid=1227676679&sr=8-1

Notice, again, the disclaimer for the bonus item - "while supplies last".

You need to be a little more careful before you start to throwing around the term "false advertising". I'm getting increasingly tired of people who complained for years about not receiving bonuses comparable to Japan, and then once we do, they find something new to complain about. I understand why you are frustrated, but this is a complaint I have seen multiple times involving two or three repeating factors that are independent of Atlus; Amazon, Amazon Canada, and Canada. I guess I would be looking at a new retailer for my games and be wondering about the distribution system in Canada itself.


Except as I said before, when someone prints or puts up a "While Supplies Last" poster up in a flyer or promo piece in Canada, the LAW requires a minimum amount. Furture Shop/Best Buy/Walmart had been caught doing this for years and the law changed to reflect that. The law at least in Canada forbids the "bait and switch" routine of "while supplies last". There needs to be a reasonable minimum or else it is possible for stores to get fined for this.

I too had worked several years as a retailer and this was introduced during that time.

In the link below, if it's advertised by the retailer they need to have a reasonable stock even if the "While supplies last" thing is in effect.


http://www.competitionbureau.gc.ca/epic/site/cb-bc.nsf/en/00258e.html

edit*: For the record, I got my book. In this case, the distribution problem in Canada (for me) was on EBs side not Atlus. Books were sent out to the wrong stores/people. LA2 had a much better distribution and heck I even see those books sent out to small local retailers as well. Good job on that one.

[Caspar]

Secondly, if ATLUS advertise "Free Art Book with pre-order" and you pre-ordered but never received an art book, that's false advertisement. The sound track was also advertise with big bold lettering on the game package so if ATLUS were to not offer it, it would be false advertising.

I really don't want to see another thread go this route. I have seen this argument before and couldn't disagree with it more. As someone who worked in gaming retail for a decent amount of years, pretty much any preorder bonuses were qualified with statements regarding 'while supplies last' or some such language. Here is an example:

http://www.gamestop.com/Catalog/ProductDetails.aspx?product_id=71982

Look what it says regarding the art book bonus - "only while supplies last".

Again, here is another example from Amazon:

http://www.amazon.com/Shin-Megami-Tensei-Persona-Playstation-2/dp/B001C6GVI6/ref=pd_bbs_sr_1?ie=UTF8&s=videogames&qid=1227676679&sr=8-1

Notice, again, the disclaimer for the bonus item - "while supplies last".

You need to be a little more careful before you start to throwing around the term "false advertising". I'm getting increasingly tired of people who complained for years about not receiving bonuses comparable to Japan, and then once we do, they find something new to complain about. I understand why you are frustrated, but this is a complaint I have seen multiple times involving two or three repeating factors that are independent of Atlus; Amazon, Amazon Canada, and Canada. I guess I would be looking at a new retailer for my games and be wondering about the distribution system in Canada itself.

Thanks for reaffirming my initial argument. May I please have a show of hands from those who pre-ordered Eternal Poison from amazon.ca and actually got a pre-order bonus. Ok, lets make this easier by putting Luminous Arc 2 in. Anyone?

For the record, ATLUS offered a bonus comparable to Japan but it has no meaning what-so-ever if it fails to reach the end consumers. You only assume the distribution system in Canada is the root cause of the problem but do you actually work for ATLUS and know how ATLUS distribute these bonus to it's retail distributors up North in Canada? If not then please refrain from substantiating your believes on to others and speak on behalf of ALTUS Games.

If you are tired of reading complaints why do you even respond to posts in this thread? This thread started because an administrator got a complaint regarding the fact that someone didn't receive the pre-order bonus and by reading anything within this thread, you should damn well be anticipating that you will read nothing but complaints. I don't think anyone is forcing you to read/participate.

[SickleCellAnemia]

For the record, ATLUS offered a bonus comparable to Japan but it has no meaning what-so-ever if it fails to reach the end consumers. You only assume the distribution system in Canada is the root cause of the problem but do you actually work for ATLUS and know how ATLUS distribute these bonus to it's retail distributors up North in Canada? If not then please refrain from substantiating your believes on to others and speak on behalf of ALTUS Games.

If you are tired of reading complaints why do you even respond to posts in this thread? This thread started because an administrator got a complaint regarding the fact that someone didn't receive the pre-order bonus and by reading anything within this thread, you should damn well be anticipating that you will read nothing but complaints. I don't think anyone is forcing you to read/participate.
Holy crap, you were right Olethros.

[Kakizaki]

Secondly, if ATLUS advertise "Free Art Book with pre-order" and you pre-ordered but never received an art book, that's false advertisement. The sound track was also advertise with big bold lettering on the game package so if ATLUS were to not offer it, it would be false advertising.

I really don't want to see another thread go this route. I have seen this argument before and couldn't disagree with it more. As someone who worked in gaming retail for a decent amount of years, pretty much any preorder bonuses were qualified with statements regarding 'while supplies last' or some such language. Here is an example:

http://www.gamestop.com/Catalog/ProductDetails.aspx?product_id=71982

Look what it says regarding the art book bonus - "only while supplies last".

Again, here is another example from Amazon:

http://www.amazon.com/Shin-Megami-Tensei-Persona-Playstation-2/dp/B001C6GVI6/ref=pd_bbs_sr_1?ie=UTF8&s=videogames&qid=1227676679&sr=8-1

Notice, again, the disclaimer for the bonus item - "while supplies last".

You need to be a little more careful before you start to throwing around the term "false advertising". I'm getting increasingly tired of people who complained for years about not receiving bonuses comparable to Japan, and then once we do, they find something new to complain about. I understand why you are frustrated, but this is a complaint I have seen multiple times involving two or three repeating factors that are independent of Atlus; Amazon, Amazon Canada, and Canada. I guess I would be looking at a new retailer for my games and be wondering about the distribution system in Canada itself.

Thanks for reaffirming my initial argument. May I please have a show of hands from those who pre-ordered Eternal Poison from amazon.ca and actually got a pre-order bonus. Ok, lets make this easier by putting Luminous Arc 2 in. Anyone?

For the record, ATLUS offered a bonus comparable to Japan but it has no meaning what-so-ever if it fails to reach the end consumers. You only assume the distribution system in Canada is the root cause of the problem but do you actually work for ATLUS and know how ATLUS distribute these bonus to it's retail distributors up North in Canada? If not then please refrain from substantiating your believes on to others and speak on behalf of ALTUS Games.

If you are tired of reading complaints why do you even respond to posts in this thread? This thread started because an administrator got a complaint regarding the fact that someone didn't receive the pre-order bonus and by reading anything within this thread, you should damn well be anticipating that you will read nothing but complaints. I don't think anyone is forcing you to read/participate.

I am commenting in this thread because, just as everyone else, I am perfectly free to express my opinions just as you have several times over. If I see another comment similar to the one I quoted here again, I will either lock this thread or delete posts. Very disrespectful.

I have witnessed other problems with preorder bonuses from companies other than Atlus in Canada. I think it is a pretty safe assumption that something else is at play.

[Olethros]

For the record, ATLUS offered a bonus comparable to Japan but it has no meaning what-so-ever if it fails to reach the end consumers. You only assume the distribution system in Canada is the root cause of the problem but do you actually work for ATLUS and know how ATLUS distribute these bonus to it's retail distributors up North in Canada? If not then please refrain from substantiating your believes on to others and speak on behalf of ALTUS Games.

If you are tired of reading complaints why do you even respond to posts in this thread? This thread started because an administrator got a complaint regarding the fact that someone didn't receive the pre-order bonus and by reading anything within this thread, you should damn well be anticipating that you will read nothing but complaints. I don't think anyone is forcing you to read/participate.
Holy crap, you were right Olethros.

I usually am. ;)

[brokkish]

I received my pre-order of luminous arc 2 from amazon.ca today with art book.

[frequency]

That's the first I've heard of amazon.ca sending out the art book. Anyone else?

I enjoyed EP a lot. And I had been telling a friend about it. So I decided to try VideoGamesPlus.ca. I bought my friend a copy, and it just came in the mail this morning, WITH the artbook... which I'm going to keep.

So Canadians, VideoGamesPlus.ca. It's like $5 more, and then shipping, but they deliver at least. I'm switching my Persona 4 pre-order to them.

I went to pick up my copy of Luminous Arc 2 on my way home from work btw, and that was without an art book too... stupid EB Games has lost my business.

[Sei]

Hmm, I don't think it is unfair to ask that if Atlus promises something, they deliver it. A lot of people picked up these games on the promise of the artbook, which for Canada, has so far failed to materialize. For instance, if not for the artbook, I would not have preordered LA2.

I think it is part of their good reputation, and the reason why people trust, and like Atlus (for instance, I), that they usually make things like this right.

For the record:

Eternal poison, Amazon.ca, no artbook.

For people without the book that used Amazon.ca: Amazon.ca gives you a month from arrival to return the game, if it's sealed, all you have to do is go to a post office with the sheet of paper that came with the game, and send it back. You will be off the 2 dollars or so it takes to ship it back, but it might be a better deal than flipping the game somewhere else like eBay. It might be a good avenue to get your money back if this is not resolved and it was the sole, or an important factor in adquiring the game.

I expect Atlus will come up with a solution, so it might be a good idea to be patient.

That being said, the purpose of both the thread, and the promotion is to sell more games. In the instances where people have bought the games on the bonuses, it has worked. If they are going to announce high quality bonuses, and mention that they are going to be distributed and available to Canadian customers, then I would think that Atlus cares about Canadian sales of their products.

Thus it's probably in Atlus interest that people both post their complaints, and to resolve them, lest both their brand be tarnished, and their sales take a hit.

I think it's a good idea to be polite in expressing our dissatisfaction about the situation, though. Also, I don't think returning the game and announcing so is necessarily bad, it provides Atlus with an incentive to fix the issue, and makes a statement about the timely solution that is expected/wanted.

So, insults no, posting that you returned the game, yes. Posting that you preordered the game, and didn't get the book, also yes. Expressing dissatisfaction, and perhaphs a retisence to buy further Atlus games, yes as well.

I'm hanging on to EP, (lacking artbook) debating whether to cancel my preorder for LA2 (which still hasnt shipped). I will probably return that one if I don't get the artbook though, And I will also be, very sad.:very_sad:

Please come up with a solution, Atlus.

[Hamburgler]

I think by this point it is fairly obvious that no official statement is coming.

For those who also didn't receive their preorder spoils, notice how it is already half-price on amazon.com? I know that's a sale price but it really makes it a hard choice to buy a game at full price on launch day when the price will drop so quickly. There's a reason why they offer preorder bonuses, and that's the real cost of obtaining them.

A cost I was willing to pay, btw...

[King Frost]

It finally received an answer from Amazon.ca:


Greetings from Amazon.ca.

I am following up with the e-mail response sent earlier regarding your order #xxx-yyyyyyy-zzzzzzz.

I am sorry, currently we are not offering any pre-order bonus for this item.

If, the item's packaging indicates that it is not the item you expected or is contrary to the information listed on our site, you may return it for a full refund.

You'll find our returns policy, instructions, and a printable return mailing label online at:

http://www.amazon.ca/returns

Thanks again for shopping at Amazon.ca.


Basically, they don't care and I will take my business elsewhere. I won't return the game, since it's a good one I want to keep. Hopefully Atlus will do something about this, I would really like to get my art book. As many posters already mentioned countless time already, that pre-order bonus is a great insensitive to pay the full price on a game, but you have to receive it! I have tons of games on my backlog, I don't mind waiting a couple of months to get a huge discount on a new game.

[Atlus!!!]

I pre-ordered Eternal Poison, Luminous Arc 2 and Persona 4 from amazon.ca. I received NO artbook with Eternal Poison but strangely got one with Luminous Arc 2.

[unknown]

You probably ordered too late for Eternal Poison or you have bad luck =\

[Aqua]

I pre-order the game Eternal Poison through EB Games #1721 in Edmonton, Alberta, Canada, on September 20th.

I was so happy to find out that my favourite game that I spotted online, Poison Pink would be released by Atlus. I was even happier to find out by Atlus Faithful, that an art book would be coming out with it. There are only seven EB Games locations in the Edmonton City, I called once every week to see if the art book came in (already bought the game on November 19th when it came in), this week I was really busy with school and work that it was only today that I got a chance to phone in. Now I found out that only three to four copies were released for each store (Yes I called every store ^^; ) and I will not be getting one since they were given out. So let’s say that each store got 4 copies hypothetically with each store that is only 28 copies, limited copies, that sure is limited. I was so disappointed to find out that they aren't expecting any more shipments in the city. There are also 5 store locations in towns that are really close to Edmonton and I've already called them only to find out that they haven't received shipment in. I thought that the purpose of a pre-order (I never pre-order before, my first time) was to get the game with all the spoils included with it, wouldn't it be more wise to ask the stores roughly how much people pre-order the game and send shipments according to that number, rather than "oh tough luck that you weren't the lucky 4 people to walk in the store and get an amazing art book with you pre-order" (sounds like a lottery)

Sorry, I understand that it isn't Atlus' fault, I so happy that they released 3 of my favourite anticipated games, (BTW Thanks for the spoils of Luminous Arc 2, I got them all ;333. Can't wait for Persona 4) but there should be a better way to organize the shipments and "til qualities last" shouldn't be only 28 copies in a city but at least a reasonable number of what the general demand is. I know that not everyone gets what they wants but my attitude would be completely different if I learned that 50 to 80 copies were shipped. I was told that I was the first to pre-order the game in that EB Games location, so at least shouldn't it be released according to first come first serve. I understand that they are trying to fix the problem so it won't happen again but is there still a way to get the art book? I really love the art and the game; I wouldn't mind paying extra, even though I pre-order it. ^^

I realize this is longest message I ever posted in any type of forum before and I appreciate everyone that reads this. XD

[erwos]

You probably ordered too late for Eternal Poison or you have bad luck =\
I'm thinking not, considering I ordered mine on the Sunday after Black Friday and received the art book.

[jeffx]

You probably ordered too late for Eternal Poison or you have bad luck =\
I'm thinking not, considering I ordered mine on the Sunday after Black Friday and received the art book.

that person specifically said amazon.CA or is this what you're talking about too?

[erwos]

You probably ordered too late for Eternal Poison or you have bad luck =\
I'm thinking not, considering I ordered mine on the Sunday after Black Friday and received the art book.

that person specifically said amazon.CA or is this what you're talking about too?
Nope, amazon.com. Apologies.

[greydrak]

I was going through some ebay listings and decided to type in eternal poison for the heck of it...

17 out of 27 listings had the artbook in them or the artbook alone, a few of them were from the same seller too...

I'm thinking that if you're still interested in the artbook and willing to shell out the money, it's one option to sift through the listings online.

[Aqua]

I was going through some ebay listings and decided to type in eternal poison for the heck of it...

17 out of 27 listings had the artbook in them or the artbook alone, a few of them were from the same seller too...

I'm thinking that if you're still interested in the artbook and willing to shell out the money, it's one option to sift through the listings online.

Yup, I probably go in that direction (if I get a credit card in a year or so, I'm only 17 and never used the internet to purchase anything from it before xD), so just because of shipment difficulties I have to pay $20 to $50 more for an art book that was suppose to be a spoil, lucky individual can profit a lot out those art books XD. I just wish the art book was there like with Luminous Arc 2 >.<;

[miker531]

Atlus, we will never get to see the artbook will we? It longer matters. It has been a month with no response or anything, so I guess for everyone that did not get it oooh well. If it makes anyone that did not get it feel better, you can complain to the store you purchased it from and get a $2 credit or some discount towards a future purchase if your lucky. Hopefully this does not happen again, and if it does: Just buy the game in one or two months when its 50% off like others have told us....

[Sei]

Yeah, I would really like to see some sort of response from Atlus.

Especially one that solves the problem in a reasonable manner. I collect books, and this makes me rather sad :(.

[RedEagleEX]

I might as well tell you how my Artbook came from Amazon.com (Non-Canada Site)

I ordered Eternal Poison on Cyber Monday when it was on sale for 19.99. I combined it with Persona 4 to get free shipping.

For some reason though rather then shipping Eternal Poison with Persona 4, they shipped it seperately (still for free mind you).

Today I went to get the mail and upon opening the Amazon.com box, I found Eternal Poison along with the Artbook SHRINK WRAPPED together. Remember, I did not pre-order this game at all.

Anyways when I took off the shrink wrap, I notice that they sticky glued the artbook with the game as well. (Which kinda messed up the back cover of the book since it ripped a bit of the paper off.)

So from what I take it, the books (as of now) are NOT shipped seperately but are actually bundled together.

I am not sure if they changed this recently but this was a surprise especially since I did not expect a book at all. (The book is NOT hardcover by the way.)

[ragnar14]

Atlus, we will never get to see the artbook will we? It longer matters. It has been a month with no response or anything, so I guess for everyone that did not get it oooh well. If it makes anyone that did not get it feel better, you can complain to the store you purchased it from and get a $2 credit or some discount towards a future purchase if your lucky. Hopefully this does not happen again, and if it does: Just buy the game in one or two months when its 50% off like others have told us....

I bitched at Amazon.ca and they sent me a second copy of EP o_O It didn't come with an artbook though, so I'm still unsatisfied....

[Hamburgler]

So basically preorders didn't receive artbooks but the clearance sale purchases did, and they were attached carelessly enough that it sounds more like they were just trying to get rid of them?

That's classy service.

I really can't see how this could have been handled worse.

[Kakizaki]

^I believe the difference was that the reduced price titles were from Amazon.com as opposed to Amazon.ca.

[slayn]

I like blaming Company A for Company B's screwups. Its the American Way.

[Olethros]

edit - This made me lol, but given the circumstances, it is only going to fan the flames. ;) - Kakizaki.

[slayn]

I see what you did there.

And I approve.

[Sei]

I like blaming Company A for Company B's screwups. Its the American Way.

Hmm, I don't read his post like he is even blaming Atlus, but rather, Amazon.

And I have to agree with him, Amazon's handling of the situation seems rather terrible. I wonder how the distribution of books to them was done. .com sure seems to have more than enough. Might be similar to the situation with the expansion packs where .ca got very few of them, and rather far between.

I've been told that the Amazon's are independent of each other, so I guess they just allocate much smaller numbers of stuff, but still. If nothing else, I hope Atlus/Amazon.com/whoever figure out that the demand in Canada for this is much higher than the supply they have allocated thus far and get proper numbers of units in the future. I do detest this regional separation thing. I wish both sites would just share stock. I'd blame it on language laws, but really, my EP has no french, so it's not that.

Hopefully the abundance of books at Amazon.com means there are enough books somewhere out there to fix the situation for those of us that got the relevant problem.

[Olethros]

I like blaming Company A for Company B's screwups. Its the American Way.

Hmm, I don't read his post like he is even blaming Atlus, but rather, Amazon.

And I have to agree with him, Amazon's handling of the situation seems rather terrible. I wonder how the distribution of books to them was done. .com sure seems to have more than enough. Might be similar to the situation with the expansion packs where .ca got very few of them, and rather far between.

I've been told that the Amazon's are independent of each other, so I guess they just allocate much smaller numbers of stuff, but still. If nothing else, I hope Atlus/Amazon.com/whoever figure out that the demand in Canada for this is much higher than the supply they have allocated thus far and get proper numbers of units in the future. I do detest this regional separation thing. I wish both sites would just share stock. I'd blame it on language laws, but really, my EP has no french, so it's not that.

Hopefully the abundance of books at Amazon.com means there are enough books somewhere out there to fix the situation for those of us that got the relevant problem.

I agree 100%. The split makes little sense, especially since they don't add sales tax/GST (I think I got that Canadian one right).

[Sei]

^ You did!. Actually they do add GST :(.

Alberta has no PST, so I dunno if they add Canada's number 2 consumption tax.

I wonder if that's the reason for the regional split.

[Atlus!!!]

I hope Atlus fixes this mess. I e-mailed Amazon.ca about the artbook and they decided me ship me a another copy of Eternal Poison which turned out to be a replacement copy. I told them I never asked for a replacement copy but instead an artbook because I haven't even opened my first copy yet.

Then I get another e-mail about a refund. I e-mailed them yet again about not receiving an artbook only to get a reply about only one replacement copy can be sent at a time. Atlus please do something because Amazon.ca is really giving me a headache.

To the user that said I should buy one off eBay, there is no way in hell I'm paying $40 for an artbook that was should've gotten for free.

[Kakizaki]

^Why not sell the free copy you received from Amazon.ca or use the refund to buy the book?

[Atlus!!!]

I didn't receive a free copy from them. Like my previous post mentioned, it was a replacement copy which means I have to return the first copy I got ( still unopened). The refund is still a mystery to me, I'll have to look into that.

I still wouldn't pay $40 for an artbook someone got for free. I'm tired of these Atlus eBay scalpers who buy everything just to sell them at inflated prices when someone else could've enjoyed the game/bonus item.

[Cassilda]

Hi, all. Has anyone received a resolution to this problem that doesn't involve buying the artbook off of ebay?

I pre-ordered Eternal Poison (and Persona 4) a couple months ago, from a local retailer. As it turns out, there was some sort of problem with their distributor, and my copy of Eternal Poison came in today (and P4 is supposed to arrive tomorrow). Surprise, no artbook. I'm pretty upset about this - I'd like to get my artbook somehow, since I actually went out and pre-ordered. I'd even be willing to pay for shipping, but I'd rather not have to buy it from ebay.

[Hamburgler]

I noticed the thread about missing Persona 4 artbooks has been deleted in favour of one that shows pictures of people posing with multiple copies they received.

That's official enough word for me.

So now it'll be a long time before I'll buy anything made by Atlus at launch-day prices. I'll still enjoy the games, I just won't go out of my way to support a company that I thought was a little more fan-oriented than the rest.

Since I'm sure to be misunderstood, understand this: It wasn't the missing artbook that annoyed me, it was that I feel like I've been scammed into preordering three games with a dangling carrot. Atlus really cashed out on the good reputation they spent so long earning, and it makes me feel stupid for falling for it.

[Kakizaki]

^That thread was deleted because the original poster asked that it be deleted. It contained comments regarding murdering and torturing retail employees. Even though it was kind of in jest, it was tasteless. It wasn't a matter of choosing one thread over another.

Those were the reasons it was deleted. If people want to establish a new thread to post their irritation regarding the P4 book, they may do so, but it must be in a civil manner.

[Hamburgler]

If that is the case, then I apologize.

[Kakizaki]

^That is fine, but I do get frustrated when people assume the Admin (the actual Atlus employees) don't care about certain problems.

Early this year an Atlus employee attempted to help me track down a new copy of EO for a reasonable price as a gift. Not to many publishers have employees that would do something like that.

My assumption is that if this art book problem was an easy fix, it would have been resolved by now. That is why I am inclined to believe it is a much larger issue (one dealing with distribution in Canada possibly?).

[Hamburgler]

I'm not looking for a quick fix, I just want some official word on the issue. Even if just to say they can't do anything about it. The silence is what's wrong here.

[jj984jj]

I got Persona 4 and Eternal Poison today. I pre-ordered both of them on September 18th at amazon.ca, but I only got the Persona 4 art book. :(

[slayn]

I got Persona 4 and Eternal Poison today. I pre-ordered both of them on September 18th at amazon.ca, but I only got the Persona 4 art book. :(

You probably should have chosen to split up the shipments.

[Oksweet]

I Pre-ordered at Eb-games (Canada) but they said it was Gamestop only. But I don't really care to much about at least I got the P4 art book or I was gonna be pissed.

[Kakizaki]

^It wouldn't matter. They are exactly the same company.

[Nightrayne13x]

Kakizaki I made you a tshirt today. Its a plain white shirt that says "It wasn't my fault" on the back ;)

[Kakizaki]

^I'll be checking the mail for that. ;)

[Sei]

I got Persona 4 and Eternal Poison today. I pre-ordered both of them on September 18th at amazon.ca, but I only got the Persona 4 art book. :(

You probably should have chosen to split up the shipments.

From my experience, it wouldn't have helped.

He would have had to pay quite a bit more for shipping, too!.

Amazon.ca does randomly split shipments by itself sometimes when you order several items, but I don't really know the conditions they do it under. I do know I've never split shipments and my Yakuza 2 arrived just after launch, when it was ordered with Persona 4, which is still not here. Ordered using super saver shipping, no split.

I've sorta given up on this (and maybe a bit on Atlus, too) though, It's been a while, and they haven't even acknowledged the problem after the first post in this thread. I am starting to think they are neither going to do anything, nor answer here again. Please prove me wrong Atlus!.

I wonder if Mimi ever got her prize for guessing Eternal Poison's name, too.

[jeffx]

Sorry for the bump, but I just want to know if it's same to assume that amazon.CA customers will never get their EP artbook? I got the P4 one, no problem.

[Mank]

Hm, don't know if it was the Gamestop employees being jerks or whatever, but I had managed to have this, Persona 4, and Luminous Arc 2 preordered for me, but apparently my parents were only ever given the Persona 4 artbook. (The same goes for the Chrono Trigger CD, but that's obviously not Atlus, and sadly I doubt ANYTHING can be done about that one at this point...) If the highly unlikely chance of them having any books left sitting in the store when my parents go to complain tomorrow doesn't come through, any idea if Atlus would be willing to do anything about this?

[NuclearConvoy]

Hi,
My Mum Ordered Eternal poison for me in October, which I believe was before the Pre-Order was over, from Amazon.ca (along with P4 and Luminous Arc 2) and I did not get the Eternal Poison art book (while I did get the other two art books)... asides from trying to deal with Amazon themselves, which I am trying to do, is there any way to get my hands on that book?

[Juanblue85]

Well I had to BUY the Persona 4 artbook since GS gave mine away the same way they did with the Eternal Poison artbook. sigh of to buy another free artbook.

[greydrak]

Hi,
My Mum Ordered Eternal poison for me in October, which I believe was before the Pre-Order was over, from Amazon.ca (along with P4 and Luminous Arc 2) and I did not get the Eternal Poison art book (while I did get the other two art books)... asides from trying to deal with Amazon themselves, which I am trying to do, is there any way to get my hands on that book?

Aside from ebaying or other online listings? Don't think there's much hope aside from those options at this point.

Atlus USA hasn't given any official responses regarding this artbook in months and it seems unlikely they'll respond anytime soon. If you really want the artbook your best bet now is to procure one through ebay, there are a few at around $30 including shipping and most are buy it nows.

I haven't seen anyone with any success with amazon.ca in trying to get their artbook so far, so keep trying if you want.

There's no doubt Atlus is pretty awesome for their work and dedication to their fans. But when there's nothing to go on it's hard to see how much they care. A simple post about whether this issue is still of any concern to Atlus USA would suffice to most and bring some closure as well.

*Edited for unintentional offensive comment percevied by Kakizaki, my apologies.

[Kakizaki]

And before Kaki threatens to close this topic or whatever,

Knock it off dude. That was uncalled for. The only time I did so is when people got unnecessarily riled up and became irrational / uncivil.

[Mank]

Not sure if anyone cares, but it turns out my Gamestop still had both the Eternal Poison and Luminous Arc artbooks and the Chrono Trigger CD, so I'm set.

[NuclearConvoy]

Well, I finally heard from Amazon.ca and, according to them

"Greetings from Amazon.ca.

I am sorry for any misunderstanding but the "Eternal Poison" game is just a standard PS2 video game. It is a double disk game but there is no art book that was scheduled to be delivered with that game, just the standard instructions."

So, Amazon.ca are officially retarded douchebags...
Oh, and I can't even show them proof via e-mail because all their e-mails sent out are with a no-reply@amazon.ca address, so I can't reply to the exact information they sent.

Man, what the hell. Customer service MY ASS.

[NuclearConvoy]

I got Persona 4 and Eternal Poison today. I pre-ordered both of them on September 18th at amazon.ca, but I only got the Persona 4 art book. :(

You probably should have chosen to split up the shipments.

The shipments for the games my Mum ordered me from Amazon.ca were split up and I still received the artbooks for P4 and Luminous Arc 2 but not for Eternal poison.

It seems they received very few books, or their distribution staff were heavily misinformed (as my previous post kinda points towards).

I'm thinking I'll have to buy the book.
Hell, if Atlus were to offer them for sale at a cheap price I'd buy it.
Man, I'd even just like to know what Atlus THINKS happened here...

[XACKCDA]

I thought I'd revisit this thread, as it seems to be the main one.

Eternal Poison
I preordered somewhat late on this game, and was told they never received an artbook - however, around the time I went to pick up the game, the person who answered my confirmation call told me that the 'other' Gamestop received the artbook. They had to send an employee to pick it up from the other store... by the time it got in my hands, it was pretty damage.

Luminous Arc 2
I preordered this game the day I picked up Eternal Poison, only because they managed to at least get the artbook into my hands. When I went to pick up the game, they said they gave out all the artbooks to people who preordered the week before (which was around the time I preordered). They basically said they had no more.

Persona 4
I preordered this the day I went to pick up Luminous Arc 2 - yes, it's pretty late for this too, but I was skeptical with all the prior issues. I called them the week before the game was released, and they said that not that many people preordered from them, and that I should be getting it. But when it came time to pick up the game - they told me they gave them all out already, and that they didn't receive as many as the people who preordered. Now, I went on the day they received the shipment, and the boxes where still there - it's somewhat suspicious. So I ended up holding off on buying the game; I went somewhere else.

Someone mentioned a idea, where Atlus could directly sell the artbooks or something - and I wouldn't mind paying for shipping or even purchasing the artbooks for say $5 directly. I'd even get an EP artbook, because the damage on the 1 I eventually got is horrid... I actually wouldn't mind sending $20 or so, just to get all 3 book artbooks shipped to me at the same time.

[mrbakasan]

It is unfortunate how GameStop so often doesn't give you pre-order bonuses. Several times I have gone to pick up a game and asked for my pre-order bonus, only to have them tell me they don't know what I'm talking about. Then later I'll go back in and ask someone else and, suprise, they had it in a drawer the whole time.

BTW, I didn't ever recieve an Eternal Poison artbook. Actually, I didn't know I was supposed to get one with my pre-order. I was too excited about the soundtrack.