PDA

View Full Version : ATTENTION: AMAZON.COM IZUNA 2 CUSTOMERS


07-23-2008, 03:37 PM
ATTENTION: AMAZON.COM IZUNA 2: THE UNEMPLOYED NINJA RETURNS CUSTOMERS

http://www.atlus.com/res/oops.jpg

We screwed up, Amazon didn't, and unfortunately that means that no Amazon.com copies of Izuna 2 went out the door with the free-with-purchase mini-poster insert. We humbly apologize.

Mini-posters will soon be mailed to all affected Izuna 2 Amazon.com customers. We ask for your patience, and that you refrain from looking up how to construct molotov cocktails, advanced explosives, and other potentially anger-motivated instruments of revenge.

New orders will be fulfilled with the mini-poster included as advertised. Again, thank you for your patience, and to everyone who brought this to our attention so quickly!

Chronis
07-23-2008, 03:39 PM
Mmm, i seem to remember seeing this topic about 15 minuess ago elsewhere on the Atlus boards. Did somebody mess up? ...Again? *shakes head*

Edit: And now you brought back the other topic! Sneaky...Very sneaky!

raum215
07-23-2008, 03:41 PM
Thank's for admitting and rectifying this situation with grace.

Once again proving that ALTUS does care.

banballow
07-23-2008, 03:57 PM
... no biggie. Mistakes happen, just have to move on, wait for the poster to arrive seperately. *Twitches*

Edit: Wait... what am I doing?! This is my chance...

*Ahem*

Yes, this was a terrible oversight, but I could certainly overlook it for... oh, I don't know, just off the top of my head... that second Amazon poster? :wink:

... please?

GoblinTown
07-23-2008, 04:43 PM
:D WooHoo! That's great!

Thank you for the quick updates :)

jeffx
07-23-2008, 05:49 PM
it's fine, as long as I have the game really.

Neveryll
07-23-2008, 07:29 PM
Hmmmm. I know Amazon provided a nifty tracking number with my order. Is there one for the bonus poster as well or is that being shipped directly from Atlus. In which case can I get one from you??? :)

HaLLuZiNaTiOnZ
07-23-2008, 11:34 PM
Hmmmm. I know Amazon provided a nifty tracking number with my order. Is there one for the bonus poster as well or is that being shipped directly from Atlus. In which case can I get one from you??? :)

I'd like to know this too. I really wanted the poster. I pre-ordered, so will I receive it in the mail on a later date?

PeteL
07-24-2008, 04:19 AM
I received the email this morning about the missing poster. Mistakes happen, and thank you for letting us know about this.

How will we receive the poster though? My Amazon order shipped yesterday - will they be sending it or will it ship directly from Atlus?

psychoneko
07-24-2008, 05:07 AM
I received the email this morning about the missing poster. Mistakes happen, and thank you for letting us know about this.

How will we receive the poster though? My Amazon order shipped yesterday - will they be sending it or will it ship directly from Atlus?

I think Amazon will have to ship it directly on a separate shipment since Atlus is a publisher and not a distributor. As such, Atlus doesn't have direct access to the affected customer data.

Good of Atlus to announce this mistake in processing. Earning trust is hard, losing it is easy.

To the Atlus Staff (like AtlusAram):
You guys might want to force Amazon to repeat the announcement because not every Amazon customer has an email subscription to Atlus announcements.

Anarpis
07-24-2008, 08:37 AM
Like the rest, thank you Atlus for your swift notification of the issue with the posters.

That said, I have a small problem...

My order for Izuna 2 should arrive sometime today, but that's not the problem... the problem is that on Saturday, I'm moving, so I am worried that the poster will be sent to my current address, not my new one.

Is Atlus or Amazon sending out the posters? If it is Amazon, will there be a way for them to use a different address for the poster that the one used for the game. I realize this is a question for Amazon, but any info you could give would be great. Thanks!

Raidou11
07-24-2008, 09:44 AM
Mini-posters will soon be mailed to all affected Izuna 2 Amazon.com customers. We ask for your patience, and that you refrain from looking up how to construct molotov cocktails, advanced explosives, and other potentially anger-motivated instruments of revenge.

Seriously, people should grow up!

And about the game, what's up with pre-ordering 2 copies of the same game over a tiny printed poster? Its not like you can play two copies of the same game once each or can you? :?: I don't get it.. Kids these days are surely difficult to understand.

Lorinosan
07-24-2008, 10:19 AM
Thank you very much for letting us know about this issue. I was bummed to find the poster wasn't there when I opened my copy of the game and figured you had run out of them. I'm glad to know things are going to be sorted through.

You guys rock! :D

Rednusander
07-24-2008, 10:38 AM
You guys are all being very understanding and patient, and I can't thank you enough for your support.

I don't want you to think we're ignoring your questions or anything, but we are still working out some of the internal logistics here, and unfortunately, I have to ask you to bear with us just a little longer. We've gotta make sure we get everything right (this time) so you all get your mini posters in a timely fashion.

If you're moving, a forwarding order should take care of anything that gets sent to an old address.

Cinder6
07-24-2008, 11:41 AM
I, too, was disappointed not to have the poster (even emailed Amazon about it, but they said the best solution was to return the game and reorder it). Sending it out to everyone is a class act. So how's it going to work? Will we need to submit proof of purchase, or will you get the ordering info from Amazon (meaning we don't have to do anything)?

Neveryll
07-24-2008, 01:49 PM
Mini-posters will soon be mailed to all affected Izuna 2 Amazon.com customers. We ask for your patience, and that you refrain from looking up how to construct molotov cocktails, advanced explosives, and other potentially anger-motivated instruments of revenge.

Seriously, people should grow up!

And about the game, what's up with pre-ordering 2 copies of the same game over a tiny printed poster? Its not like you can play two copies of the same game once each or can you? :?: I don't get it.. Kids these days are surely difficult to understand.

LOL. Its called being fanatical about something. If I didn't have a family and a house payment, I might be more of a collector of game related items than I am currently. Yah you can't play multiple copies of the same game and there is no direct benefit of such but if you REAAAAAAAAAAALLY like a game, movie, etc, you obviously want all the neat things ascociated with such.

I still have my original Bard's Tale T shirt that I wear evey once in a while that I got from a Gencon many years ago. :p

And of course the standard disclaimer if that was intended as sarcasm, I suggest a flag to that effect. You wouldn't want someone to actually take you seriously otherwise. :D

Anarpis
07-24-2008, 05:51 PM
I just spoke with Amazon and it sound like they are sending out the posters at some point. The lady I spoke with also said they would be sending out emails when they ship (I assume this would be to all who ordered).

Voodoo
07-24-2008, 06:30 PM
Mini-posters will soon be mailed to all affected Izuna 2 Amazon.com customers. We ask for your patience, and that you refrain from looking up how to construct molotov cocktails, advanced explosives, and other potentially anger-motivated instruments of revenge.

Seriously, people should grow up!
Was someone acting childish?

Master Zombots
07-25-2008, 10:57 AM
Thanks for handling this, Atlus. :) It's no problem.

blcdude
07-25-2008, 12:11 PM
That's good. I just recieved my Amazon.com preorder today, and was disappointed at the lack of the poster.

I'm glad a mini-poster will be coming soon.

thinkfreemind
07-25-2008, 01:36 PM
Ah. Mistakes happen, no big deal. Thanks for caring though Atlus.

Neveryll
07-26-2008, 08:40 AM
Verified. I received mine today as well sans the promised mini poster. Any update on how/when the posters will be mailed??

Thanks.

Cinder6
07-26-2008, 10:14 AM
Apparently I was too optimistic about "future orders" receiving it. I ordered my second copy of the game after this announcement. It just arrived, still without the poster. Oh well, so long as I get at least one some day, I'll be happy. And I did get the other reversible artwork, so all's good :)

psychoneko
07-26-2008, 03:55 PM
Like the rest, thank you Atlus for your swift notification of the issue with the posters.

That said, I have a small problem...

My order for Izuna 2 should arrive sometime today, but that's not the problem... the problem is that on Saturday, I'm moving, so I am worried that the poster will be sent to my current address, not my new one.

Is Atlus or Amazon sending out the posters? If it is Amazon, will there be a way for them to use a different address for the poster that the one used for the game. I realize this is a question for Amazon, but any info you could give would be great. Thanks!

Since it is being shipped via USPS, you should register with your local post office to forward all incoming mail to your new address.

Jeid
07-27-2008, 04:52 PM
Apparently I was too optimistic about "future orders" receiving it. I ordered my second copy of the game after this announcement. It just arrived, still without the poster. Oh well, so long as I get at least one some day, I'll be happy. And I did get the other reversible artwork, so all's good :)

Has Amazon even been selling the game themselves since this announcement was made? All I've seen is offerings through partner retailers like Target.com, and I was holding off because I figured those don't give the special poster.

Cinder6
07-27-2008, 06:26 PM
Apparently I was too optimistic about "future orders" receiving it. I ordered my second copy of the game after this announcement. It just arrived, still without the poster. Oh well, so long as I get at least one some day, I'll be happy. And I did get the other reversible artwork, so all's good :)

Has Amazon even been selling the game themselves since this announcement was made? All I've seen is offerings through partner retailers like Target.com, and I was holding off because I figured those don't give the special poster.

Yeah, I did buy it directly from Amazon. Must have been just before they stopped. Maybe I'll get two posters :) Then I could trade one for the Gamestop version with somebody, perhaps...

Zephyr
07-27-2008, 07:38 PM
This doesn't effect me, but at least Atlus is responsible enough to acknowledge their mistakes and take responsibility for informing their customers and fixing it.

Unlike certain... other companies. I'm looking at you, Wizards of the Coast.

jeffx
07-28-2008, 04:19 AM
You know, this whole thing is probably karmic retribution for IGNORING YOUR CANADIAN FANS.

thinkfreemind
07-29-2008, 12:22 AM
You know what..? I never did get my replacement cover for Okami. This thread once again reminded me of that.

WTF Capcom!?! :x

UltimaKnight0
07-29-2008, 08:17 AM
So will future orders to Amazon still be able to recive the mini-poster? Also does it have to be from them directly? Cause recently it shows them shipping from other stores like J&R and stuff.

Jeid
07-29-2008, 06:20 PM
So will future orders to Amazon still be able to recive the mini-poster? Also does it have to be from them directly? Cause recently it shows them shipping from other stores like J&R and stuff.

I'd like an answer to this too, if possible. I'm itching to get a copy once I'm home from vacation, but I'd prefer ordering from Amazon for their poster to buying from Gamestop.

Lorinosan
08-04-2008, 10:56 AM
You guys are all being very understanding and patient, and I can't thank you enough for your support.

I don't want you to think we're ignoring your questions or anything, but we are still working out some of the internal logistics here, and unfortunately, I have to ask you to bear with us just a little longer. We've gotta make sure we get everything right (this time) so you all get your mini posters in a timely fashion.

If you're moving, a forwarding order should take care of anything that gets sent to an old address.

Truthfully, I rarely pre-order games and when a sweet bonus comes along, I buy the games day one. Mistakes do happen but so long as the issue is resolved and we get our posters, we will be happy. It's just the principle of the matter of being promised something and not getting it. Having the balls to admit you screwed up alone earns many respect points in my book.

Several other companies would just throw rocks at us or put the blame towards others...

Keep doing what you're doing. It's why I continue to buy the games. :D

Neveryll
08-07-2008, 03:48 AM
Soooo.... umm how bought that bonus poster? ..... Any ideas from the contact at Amazon when we could expect those to be shipped?

psychoneko
08-08-2008, 05:36 PM
ATTENTION: AMAZON.COM IZUNA 2: THE UNEMPLOYED NINJA RETURNS CUSTOMERS

http://www.atlus.com/res/oops.jpg

We screwed up, Amazon didn't, and unfortunately that means that no Amazon.com copies of Izuna 2 went out the door with the free-with-purchase mini-poster insert. We humbly apologize.

Mini-posters will soon be mailed to all affected Izuna 2 Amazon.com customers. We ask for your patience, and that you refrain from looking up how to construct molotov cocktails, advanced explosives, and other potentially anger-motivated instruments of revenge.

New orders will be fulfilled with the mini-poster included as advertised. Again, thank you for your patience, and to everyone who brought this to our attention so quickly!

It's been about two weeks since Izuna 2 was released... any ideas on when we'll be receiving our copy of the Izuna 2 posters? I'm also asking Amazon about this issue.

Fuyukaze
08-13-2008, 02:54 PM
I got one from gamestop and didnt get a poster either. Then again, the pricks had all 8 copies opened.

milky!
08-13-2008, 04:51 PM
How do I get the preorder poster Amazon advertised? I haven't recieved my pre order poster to date, that was advertised as an Amazon exclusive. When can we expect this to be rectified? I feel duped and cheated about this, and I'm not satisfied at all with the lack of communication and action.

Cheating customers out of something that was specifically advertised to them isn't the best way to do business. Does anyone know if/how we as customers, can take any action? I think I'll start by filing a complaint at the BBB (Better Business Bureau).

http://welcome.bbb.org/

It has now been several weeks since the announcement of this screw up. And if I sound angry or negative, I don't apologize. But I will refrain from the use of Molotov Cocktails. For now.

Master Zombots
08-14-2008, 10:35 AM
I am sure that Atlus is doing everything they can to fix the mistake. I don't think that it is necessary to take any action at all against them because of a preorder poster. Calm down, mate. :?

punkrocker_271
08-14-2008, 11:47 AM
I got one from gamestop and didnt get a poster either. Then again, the pricks had all 8 copies opened.
Damn gamestop workers......

Slime
08-18-2008, 02:05 PM
I don't mind waiting around for the precious milk, even for quite a while. It makes it that much better when you get it, just as long as that happens eventually. Otherwise its a terrible feeling; all that teasing and no payoff! CRUELTY!

malroth
08-19-2008, 10:27 AM
Ah, I guess I'm not the only one that hasn't received the poster. Hopefully we'll find out soon when they'll be shipped.

rainking187
08-19-2008, 02:48 PM
Ah, I guess I'm not the only one that hasn't received the poster. Hopefully we'll find out soon when they'll be shipped.

Yeah, even if they aren't ready to be shipped yet it would be nice to get an update, I believe it's been nearly a month since the last time someone from Atlus posted in this thread.

Onion of Mystery
08-19-2008, 02:56 PM
Believe me, though, we're reading it. I'm just as irritated that the prints didn't come, and I'm even more irritated that there's no information at all about what's being done to fix it.

Neveryll
08-19-2008, 05:52 PM
Soooooo um at what point do we need to pull out the pitchforks and torches here? :evil:

I'm happy that this mistake was owned up pretty quick but if this is the kind of issues for future Amazon preorder bonuses I'd be a little leary of doing such again. Don't get me wrong... I love most of the Atlus games I have and have purchased several of them new recently. This is really starting to give me a bit of a nervous tick though when my wife is like... "So any word on your preorder?"

Onion of Mystery
08-20-2008, 02:54 PM
Our own Atlus Ninjas have snuck past the ranks of Amazon Warriors and revealed hidden information: Apparently the prints will be shipping out within the next few days. Rejoice and prepare your shrines at home for the arrival of your Izuna art.

Callidin
08-21-2008, 12:37 AM
Ah that is nice to hear. I just got the Gamestop poster and the amazon poster will complete the set of 4. Thanks Atlus for your hard work!

Neveryll
08-21-2008, 04:02 AM
GO ATLUS NINJAS!

/queue theme song from realultimatepower.net

LOL!

Thanks for the heads up. I'll keep my eyes peeled for the poster. :)

milky!
08-22-2008, 10:06 PM
Our own Atlus Ninjas have snuck past the ranks of Amazon Warriors and revealed hidden information: Apparently the prints will be shipping out within the next few days. Rejoice and prepare your shrines at home for the arrival of your Izuna art.

Are we supposed to be getting some kind of confirmation from Amazon or tracking number for the pre-order poster that will allegedly be shipped out any day now? Guess we'll see if we actually get them by the end of next week. Pretty ridiculous to me that this has taken so long to rectify. I hope Atlus does not do business like this in the future, especially since they are one of the few folks out there that are localizing games from JPN.

And slightly off topic, but seriously, get your hands on some PS3 titles, and some of the titles a touch risque that don't ever see the light of day here! Something like that would make this blunder forgivable!

Jeid
08-23-2008, 07:49 PM
Our own Atlus Ninjas have snuck past the ranks of Amazon Warriors and revealed hidden information: Apparently the prints will be shipping out within the next few days. Rejoice and prepare your shrines at home for the arrival of your Izuna art.

Do you know if new orders will still be being filled with the posters? I see Amazon has resumed selling the game directly.

Lorinosan
08-24-2008, 10:48 AM
I noticed Amazon started selling it again as well. I then proceeded back to this thread to check on the poster status. Good to know they'll be shipping soon since I may be in the process of moving. :D

I have had a space on my wall reserved for it and my other posters are feeling a little lonely. :wink:

Callidin
08-25-2008, 09:34 AM
Well mine just arrived so expect to see them in the mail soon :D. Thanks Atlus!

malroth
08-25-2008, 11:42 AM
Got mine today, too. Thanks!

rainking187
08-25-2008, 01:47 PM
I know it's a lot to ask, but is there any chance of replacement replacement posters? I got mine today and there was no protection whatsoever. Amazon basically just stuck it in a thin manila envelope and mailed it off. Not even a courtesy "Do Not Bend" stamp on it. So when I got mine it was all folded and damaged. Or can I at least get confirmation that if I were to order a new copy from Amazon it would include a poster in it? I wasn't clear if including a poster in all new orders was a limited time thing or not.

jeffx
08-25-2008, 02:34 PM
real ####ty of amazon.

milky!
08-25-2008, 05:30 PM
Okay, its time to raise a crapstorm. While I did FINALLY recieve the advertised Izuna poster from Amazon, the package it came in was paper thin, there was nothing flat and hard to protect the actual poster itself.

It was just slipped in a garbage paper thin envelope which was bent and creased, and cumpled in many places when I recieved it. I have a damaged mini poster as a result.

The mini poster print quality itself is very poor and the material it was printed on feels like a paper thin recycled cardboard.

I am f'ing pissed off about this and it is now time to resort to the molotovs.
If Atlus/Amazon does not rectify this situation in a timely fashion you both have lost a customer.

milky!
08-25-2008, 05:51 PM
http://i25.photobucket.com/albums/c67/jackalpire/P1010013.jpg

http://i25.photobucket.com/albums/c67/jackalpire/P1010014.jpg

http://i25.photobucket.com/albums/c67/jackalpire/P1010017.jpg

http://i25.photobucket.com/albums/c67/jackalpire/P1010019.jpg

http://i25.photobucket.com/albums/c67/jackalpire/P1010021.jpg

You can clearly see the creases and damage. From the advertisement I was expecting a high quality mini poster, not this garbage. Rectify this situation with Amazon and resend these posters.

Saishu
08-25-2008, 07:54 PM
Mailmen bend #### up whether it says "Do Not Bend" on the envelope or not. That's what happens to all of my brother's subscription comic books.

Sucks dude.

milky!
08-25-2008, 09:04 PM
This isn't the fault of any mailman. This is piss poor packaging, piss poor planning, and piss poor customer service by Atlus/Amazon. This would not even have been an issue if it came as an insert with the game itself. And if you read above, I'm not the only person with this exact same issue.

Evila
08-25-2008, 09:38 PM
I just dealt with mine. :? Gently folded the creased parts in the opposite direction and put it under some heavy books. Looks fine now. It'd be cool if they could replace em for the people who aren't satisfied, but I understand that these things just happen sometimes.

Plus how could I feel mad with Izuna's adorable self staring back at me?!
I am so sorry. :V

UltimaKnight0
08-25-2008, 10:30 PM
Our own Atlus Ninjas have snuck past the ranks of Amazon Warriors and revealed hidden information: Apparently the prints will be shipping out within the next few days. Rejoice and prepare your shrines at home for the arrival of your Izuna art.

Do you know if new orders will still be being filled with the posters? I see Amazon has resumed selling the game directly.

I'm still wondering as well.

Neveryll
08-26-2008, 03:12 AM
I received mine as well today and luckily it was flat as a pancake. My wife did make a comment of "Wow! I'm surprised they shipped it like that... " Sorry to hear others were not as lucky as me for such.

jason8
08-26-2008, 07:58 AM
Received mine today, I was also lucky enough to avoid "the bends".

Also, as for the paper it's printed on, I think it's actually quite nice -- like a textured rice paper deal. It's classy!

Lorinosan
08-26-2008, 10:04 AM
Got my poster today. Completely flat and I was surprised to find it in a flat envelope and not something like a bubble envelope.

I've had comic books bent in the mail because the damn mailmen are too lazy to take it up to the door even though it indicated on the package "Do Not Bend" in plain red or black letters so I would call BS on the packing as the problem.

You guys DO realize the posters would have been bent at some point to fit into the DS case correct? Just checking. Also, I disagree about it being printed on cheap cardboard paper. It feels like one of my calendars I bought from China with a "rice paper" texture to it and it actually seems logical. But hey, people love to complain even when things have been resolved.

Blows my mind sometimes....

Thanks Atlus! I'm happy. :D

rainking187
08-26-2008, 02:47 PM
You guys DO realize the posters would have been bent at some point to fit into the DS case correct?

Completely different situation. It would have been bent to conform to the shape off the DS case and not had the corners folded or been crumpled.

milky!
08-26-2008, 06:33 PM
You guys DO realize the posters would have been bent at some point to fit into the DS case correct?

Completely different situation. It would have been bent to conform to the shape off the DS case and not had the corners folded or been crumpled.

Exactly. If you look at the photos you can clearly see mine was crumpled, folded, and had significant creases. You cannot get rid of creases and that is permanent damage. If these came with the DS game like they were advertised to, they would have gotten protection from folds and creases. Its piss poor packaging, bottom line.

I basically recieved a broken product.

Here are the facts

1. I had to wait about a month or so to recieve a poster that was advertised as part of a pre order bonus from amazon. It was advertised to come included with the Izuna 2 DS game.

2. When I finally did recieve the poster, it was damaged. If Atlus did not screw this up in the first place this whole thread would be a non issue. However Atlus did screw up and here we are. Amazon screwed up as well on their part by shipping the posters in such shoddy unprotected packaging which resulted in damaged posters.

I am not the type of person that will forget this 2 weeks later.
How will Atlus rectify this situation? An official response as to what the hell is going on would be proper at this point. I'm fuming mad and frustrated if this isn't obvious already.

Olethros
08-27-2008, 09:05 AM
You guys DO realize the posters would have been bent at some point to fit into the DS case correct?

Completely different situation. It would have been bent to conform to the shape off the DS case and not had the corners folded or been crumpled.

Exactly. If you look at the photos you can clearly see mine was crumpled, folded, and had significant creases. You cannot get rid of creases and that is permanent damage. If these came with the DS game like they were advertised to, they would have gotten protection from folds and creases. Its piss poor packaging, bottom line.

I basically recieved a broken product.

Here are the facts

1. I had to wait about a month or so to recieve a poster that was advertised as part of a pre order bonus from amazon. It was advertised to come included with the Izuna 2 DS game.

2. When I finally did recieve the poster, it was damaged. If Atlus did not screw this up in the first place this whole thread would be a non issue. However Atlus did screw up and here we are. Amazon screwed up as well on their part by shipping the posters in such shoddy unprotected packaging which resulted in damaged posters.

I am not the type of person that will forget this 2 weeks later.
How will Atlus rectify this situation? An official response as to what the hell is going on would be proper at this point. I'm fuming mad and frustrated if this isn't obvious already.

^LOL. Are you for real? Let me ask you a question: did you buy the game to play it, or did you buy it to get the poster? Cause I'm getting the feeling your priorities are quite a bit skewed here.

Also, I just got mine yesterday in the same packaging as pictured in your post and mine was completely fine.

Bottom line, think of it this way: you're getting yourself into a lather over a piece of paper with some ink on it. That you got for FREE. Relax and try to live a little.

Chrome Lore
08-27-2008, 12:11 PM
I received a mini-poster in the mail yesterday and I like it. The only thing is, I pre-ordered two copies of Izuna 2 from Amazon. I'm assuming I've got to contact them about getting my second mini poster, but I just wanted to know for sure that this is something I take up with them and not Atlus.

Jeid
08-27-2008, 01:10 PM
I can confirm that current orders from Amazon are shipping with the poster inside the game. Mine was ordered during the weekend, and arrived today with the poster tucked safely inside the case. I don't know how lnog the supply will last, though.

I do understand the problems people have with getting bent/damaged posters. Free or not, the poster was a (probably THE) reason to buy from Amazon as opposed to anywhere else. Plus it always sucks to be excited and look forward to getting something, even something free, only to find it missing and/or damaged... or both.

I'm very lucky to not be in that situation, and if I was, I'd be concerned/upset too.

Olethros
08-27-2008, 01:53 PM
I can confirm that current orders from Amazon are shipping with the poster inside the game. Mine was ordered during the weekend, and arrived today with the poster tucked safely inside the case. I don't know how lnog the supply will last, though.

I do understand the problems people have with getting bent/damaged posters. Free or not, the poster was a (probably THE) reason to buy from Amazon as opposed to anywhere else. Plus it always sucks to be excited and look forward to getting something, even something free, only to find it missing and/or damaged... or both.

I'm very lucky to not be in that situation, and if I was, I'd be concerned/upset too.

It's one thing to be disappointed. That's understandable.
It's completely another to go off the deep end over it.

punkrocker_271
08-27-2008, 02:24 PM
^agreed its just a poster buy one on ebay

milky!
08-27-2008, 04:35 PM
You guys DO realize the posters would have been bent at some point to fit into the DS case correct?

Completely different situation. It would have been bent to conform to the shape off the DS case and not had the corners folded or been crumpled.

Exactly. If you look at the photos you can clearly see mine was crumpled, folded, and had significant creases. You cannot get rid of creases and that is permanent damage. If these came with the DS game like they were advertised to, they would have gotten protection from folds and creases. Its piss poor packaging, bottom line.

I basically recieved a broken product.

Here are the facts

1. I had to wait about a month or so to recieve a poster that was advertised as part of a pre order bonus from amazon. It was advertised to come included with the Izuna 2 DS game.

2. When I finally did recieve the poster, it was damaged. If Atlus did not screw this up in the first place this whole thread would be a non issue. However Atlus did screw up and here we are. Amazon screwed up as well on their part by shipping the posters in such shoddy unprotected packaging which resulted in damaged posters.

I am not the type of person that will forget this 2 weeks later.
How will Atlus rectify this situation? An official response as to what the hell is going on would be proper at this point. I'm fuming mad and frustrated if this isn't obvious already.

^LOL. Are you for real? Let me ask you a question: did you buy the game to play it, or did you buy it to get the poster? Cause I'm getting the feeling your priorities are quite a bit skewed here.

Also, I just got mine yesterday in the same packaging as pictured in your post and mine was completely fine.

Bottom line, think of it this way: you're getting yourself into a lather over a piece of paper with some ink on it. That you got for FREE. Relax and try to live a little.

I bought the game specifically from Amazon to recieve the poster. This poster was not FREE. I had to purchase the game on a pre order. The poster was advertised to come with the game. It did not.

Over a month later, the poster was recieved, damaged. I recieved a damaged product. I am happy for those that did not recieve a damaged product. In my case I did.

I'm getting myself into a lather over a product that was faslely advertised as coming with a mini poster that turned out it did not. When it finally did show up, it showed up damaged. Atlus screwed this up as posted earlier in this thread. I would like answers on how they are going to rectify this situation. Recieving a damaged product is not a satisfactory result by any means, no matter what some would say is a trivial thing.

Again the only reason I specifically bought this game from Amazon was for the exlusive poster that was advertised to be sent with the game. That did not happen. When I did recieve the poster, it was damaged. This is not a satisfactory result and I will not spend more money to buy a product on ebay that I was supposed to get a month ago!

I will continue to pursue this until a satisfactory result is achieved and would encourage anyone else affected to do the same.

Olethros
08-28-2008, 07:04 AM
^ OK, so what would you consider a satisfactory result then? What, specifically, are you after here?

Also, so what if you only ordered through Amazon because they had the poster. Was ordering from them such a massive inconvenience for you?

Your posts are all the same. Hell, you repeated the same lines within the SAME post on the last one. What do you expect to acomplish by repeating yourself over and over again?

Rednusander
08-28-2008, 08:26 AM
Looks like it may be time to make an UNOFFICIAL statement here. Milky, I'm sorry the entire situation has soured you. Unfortunately, as much as it was our fault that the posters didn't go out in the first place, to my knowledge, Atlus didn't have any part in the packaging of the replacement posters Amazon sent out.

If your poster was damaged, my -personal- suggestion would be to contact Amazon and explain your situation to them. Being that they're the ones who sent them, hopefully they can do something to rectify the situation.

To reiterate, my statements here are not an official Atlus response and should not be treated as such.

milky!
08-28-2008, 06:11 PM
In response to the posts above.

This is what I would consider a satisfactory result:

An undamaged Izuna 2 pre order bonus poster advertised on Amazon, that Atlus admittedly messed up on. While I applaud Atlus for owning up to the mistake, and while some recieved undamaged posters, others like me, did not.

I'm not asking for mountains to be moved, I'm only asking for what was advertised to me. Send me what was advertised to me and what I paid for. This is not a complicated or unreasonable request.

Ordering from Amazon was not a massive inconvenience for me. I choose to purchase there because hey had the exlsuve offer of the pre order mini poster I wanted. Orderinig was quite easy. Recieving what I paid for, and what was advertised to me, is another matter altogether and has been a massive inconvienience for me.

Due to the lack of response and unhelpfulness from Atlus on this matter, I can only assume it will become a even more massive inconvience before this gets rectified.

Sei
08-28-2008, 06:17 PM
You should be nicer on your threat/request/whatever. You are probably very upset, but in my experience, Atlus is pretty decent when it comes to stuff like this. Have you tried emailing them?

The only time they haven't come through for me was when they did not send me a amanual for Trauma Center Second opinion in English. Think you got it bad? my manual was in french.

You should probably try calling Amazon too.

Anyways, I really doubt that that attitude is going to get you a new poster.

milky!
08-28-2008, 06:35 PM
You should be nicer on your threat/request/whatever. You are probably very upset, but in my experience, Atlus is pretty decent when it comes to stuff like this. Have you tried emailing them?

The only time they haven't come through for me was when they did not send me a amanual for Trauma Center Second opinion in English. Think you got it bad? my manual was in french.

You should probably try calling Amazon too.

Anyways, I really doubt that that attitude is going to get you a new poster.

I'm trying to be as nice as I can here. considering everything. Lets be fair, I haven't resorted to those molotovs quite yet! I don't think I've insulted anyone, if I have I apologize. My intention isn't to be an ass, its to explain my situation and dissatisfaction on this issue. I just want a resolution to this so I do not have to pursue it any longer.

I'm glad you have had good experiences with Atlus, and for the most part so have I until this incident. In the case of getting your manual in french, that is something I would have personally pursued until corrected. Getting a manual in another language isn't right. Personally I would have expressed my dissatisfaction with this and requested a new manual in English, but thats just me.

Its not right to advertise something, and not deliver on it. Its also not right to recieve damaged products. Getting this situation corrected is the right thing to do. I think that is something most poeple in general can agree on. I wouldn't consider myself responsible if I didn't follow up on a situation like this. If I never said anything about it, of course there would be zero chance of it getting rectified.

jeffx
08-28-2008, 09:32 PM
I was on your side at first but now I think you need to chill the F out.

Have you even TRIED contacting Amazon?

The one time I got "screwed" with them, it was for a couple of DS games that never showed up. I just called them, and within the week a package showed up along with a 10$ certificate. Of course I was dealing with the Canadian branch so I don't know if they're gonna be as nice to you in the US, but you should really give that a try.

OK ???

milky!
08-28-2008, 09:56 PM
I was on your side at first but now I think you need to chill the F out.

Have you even TRIED contacting Amazon?

The one time I got "screwed" with them, it was for a couple of DS games that never showed up. I just called them, and within the week a package showed up along with a 10$ certificate. Of course I was dealing with the Canadian branch so I don't know if they're gonna be as nice to you in the US, but you should really give that a try.

OK ???

As was suggested by another member earlier in the thread I did send an email directly to Atlus explaining the situation. Hopefully I will get a response by tommorow. If not, I'll try a direct call. I'll post the results here.

I did email Amazon as well, if I get a response I will post it here. If I do not get a response by tomorrow I will try calling directly.

I will post all the results here. I will continue to pursue until a reasonable resolution is reached.

atboob
08-29-2008, 08:25 AM
I think its important that you get your response from Amazon, the company that you purchased the item from. While Atlus may care deeply about the situation, there are many concerns regarding the actual product that they may have no control over.
Technically, Amazon is responsible for having mailed out goods that were either damaged before leaving them, or damaged in transit. They (Amazon) would have to respond if it were a broken game case and the damaged goods inside, right? So why would it be any different for any other item shipped out by them? I am interested to know what their (Amazon's) response is.

jeffx
08-29-2008, 08:30 AM
Your email may never reach anyone. A call is safer.

Olethros
08-29-2008, 10:10 AM
I was on your side at first but now I think you need to chill the F out.

Have you even TRIED contacting Amazon?

The one time I got "screwed" with them, it was for a couple of DS games that never showed up. I just called them, and within the week a package showed up along with a 10$ certificate. Of course I was dealing with the Canadian branch so I don't know if they're gonna be as nice to you in the US, but you should really give that a try.

OK ???

As was suggested by another member earlier in the thread I did send an email directly to Atlus explaining the situation. Hopefully I will get a response by tommorow. If not, I'll try a direct call. I'll post the results here.

I did email Amazon as well, if I get a response I will post it here. If I do not get a response by tomorrow I will try calling directly.

I will post all the results here. I will continue to pursue until a reasonable resolution is reached.

OK, I have to ask a few questions here because I've seen this kind of irrational tenacity before.

Have you ever been evaluated for obsessive compulsive disorder? OCD has a much better treatment protocol now than in the old days, so they could probably help you. Seriously, when you calm down give it some real thought.

Do you happen to have a job? Family? Any sort of hobbies? If you try filling your life with a couple/few more meaningful relationships and tasks you'll find yourself less passionate about small inconveniences like this. Again, give it some real thought when your blood pressure goes back down.

DamnedToBeFree
08-29-2008, 12:04 PM
wow.... :?

milky!
08-29-2008, 04:32 PM
Don't see any responses yet, maybe I have to wait longer for the long weekend. Calling is my next option.

Kakizaki
08-29-2008, 04:36 PM
I don't really care for this attack on Atlus. I can personally attest to how out of the way these guys will go to rectify a situation if they can do something about it -- and I have witnessed them do it for others.

However, this is a problem caused by Amazon, not Atlus. I also concur with big O that your priorities seem to be a bit off.

Kakizaki
08-29-2008, 04:37 PM
Don't see any responses yet, maybe I have to wait longer for the long weekend. Calling is my next option.

Cross Ward Mk II.

Some of you people make Kupo look like a card carrying member of MENSA.

Slime
08-29-2008, 08:01 PM
I GOT IT! I was so stoked! I lit it on fire and burned myself with it so I'd never forget how WICKED HOTTT it was! Maybe not..

It arrived in the same envelope shown earlier. Thankfully mine wasn't really bent, but it's been damp out here. I think the paper got a little moist..not wet..just a little undry. But with all that milk, how could it not be! Anyway, it looks okay. It had a few little bits of I guess dirt or something on it. I don't know where that came from but I'm happy enough. Thanks Atlus USA people.

Sayckeone
08-29-2008, 08:08 PM
OK, I have to ask a few questions here because I've seen this kind of irrational tenacity before.

Have you ever been evaluated for obsessive compulsive disorder? OCD has a much better treatment protocol now than in the old days, so they could probably help you. Seriously, when you calm down give it some real thought.

Do you happen to have a job? Family? Any sort of hobbies? If you try filling your life with a couple/few more meaningful relationships and tasks you'll find yourself less passionate about small inconveniences like this. Again, give it some real thought when your blood pressure goes back down.
LOL!!!

Holy ####! XD

Cap'n, have I ever told you that you're awesome?

EDIT: lol at Kakizaki's kupo/mensa comment.

slayn
08-30-2008, 02:34 PM
Damnit, I always show up late to the parties :(.

milky!
08-30-2008, 08:36 PM
Damnit, I always show up late to the parties :(.

Don't worry, the party isn't over quite yet, not until I recieve what was advertised to me in an undamaged condition.

So to update Amazon has replied to me, Atlus at this time has not.

Amazon is going to send me another copy of Izuna 2. But I dont think they quite understand the situation of the pre order bonus mini poster that was sent in an unprotected package and undamaged. I explained this situation to them in my original email, but in their response they just say they are going to send another copy of Izuna 2 and tell me nothing about the mini poster. I'm going to try to get some clarification as to whether the copy of the game they are sending me will contain the mini poster as was advertised - that should have happened a month ago but due to Atlus' mistake it did not.

This will be a continuing issue if the copy does not contain the bonus mini poster. I think someone earlier in this thread did mention that new orders of the game are coming with the pre order poster, but I have no way of veryifing this until the shipment arrives, or get a response from Amaon to clairfy whether the new copy has the mini poster included or not.

Kakizaki
08-30-2008, 08:40 PM
^Talk to Amazon son.

Voodoo
08-30-2008, 08:41 PM
^Talk to a therapist son.

Fixed

Kakizaki
08-30-2008, 08:50 PM
Damnit, I always show up late to the parties :(.

Don't worry, the party isn't over quite yet, not until I recieve what was advertised to me in an undamaged condition.

So to update Amazon has replied to me, Atlus at this time has not.

Amazon is going to send me another copy of Izuna 2. But I dont think they quite understand the situation of the pre order bonus mini poster that was sent in an unprotected package and undamaged. I explained this situation to them in my original email, but in their response they just say they are going to send another copy of Izuna 2 and tell me nothing about the mini poster. I'm going to try to get some clarification as to whether the copy of the game they are sending me will contain the mini poster as was advertised - that should have happened a month ago but due to Atlus' mistake it did not.

This will be a continuing issue if the copy does not contain the bonus mini poster. I think someone earlier in this thread did mention that new orders of the game are coming with the pre order poster, but I have no way of veryifing until the shipment arrives, or get a response from Amaon to clairfy whether the new copy has the mini poster included or not.

I am assuming you had to send in your other copy of Izuna 2?

Because if you didn't, and you are ending up with 2 copies of the game, you are a complete jerk for complaining about a promo poster.

milky!
08-30-2008, 09:13 PM
Damnit, I always show up late to the parties :(.

Don't worry, the party isn't over quite yet, not until I recieve what was advertised to me in an undamaged condition.

So to update Amazon has replied to me, Atlus at this time has not.

Amazon is going to send me another copy of Izuna 2. But I dont think they quite understand the situation of the pre order bonus mini poster that was sent in an unprotected package and undamaged. I explained this situation to them in my original email, but in their response they just say they are going to send another copy of Izuna 2 and tell me nothing about the mini poster. I'm going to try to get some clarification as to whether the copy of the game they are sending me will contain the mini poster as was advertised - that should have happened a month ago but due to Atlus' mistake it did not.

This will be a continuing issue if the copy does not contain the bonus mini poster. I think someone earlier in this thread did mention that new orders of the game are coming with the pre order poster, but I have no way of veryifing until the shipment arrives, or get a response from Amaon to clairfy whether the new copy has the mini poster included or not.

I am assuming you had to send in your other copy of Izuna 2?

Because if you didn't, and you are ending up with 2 copies of the game, you are a complete jerk for complaining about a promo poster.

I have not been asked to send in my original copy. Before you go and call me names, if they did ask me, I would have provided I had confirmation the 2nd copy contains the bonus mini poster, and Amazon paid for the shipping.

This isn't about recieving 2 copies, or 10 copies of Izuna 2. This is about recieving what was advertised to me as a consumer and what I paid for with my hard earned money. This is about trying to get Atlus/Amazon make good on both of their parts and follow through with that advertisement.

If I had quietly sat to the side, and said nothing about the situation, this wouldn't get recified out of thin air. I am simply requesting to recieve what was advertised to me and what I paid for. Sorry if this upsets anyone, but if I order a Big Mac and I get a Fillet o Fish instead, I am the type of person who is going to bring it back to the drive in and get my order straight.

I apologize if being a responsible consumer means being a jerk.

If the copy they are sending does in fact contain the pre order mini poster, at least all those that recieved damaged products from Atlus/Amazon might have an avenue to get this rectified. If I'm a jerk for that then so be it. If I'm a jerk for complaining about not recieving items that were advertised to me, then were delivered damaged to me over a month late then was advertised then so be it.

Personally those are words I would use to describe someone that advertises somethhing and fails to deliver on it. Not the customer that is forced to deal with the situation.

Kakizaki
08-30-2008, 09:32 PM
^No, you are a jerk for the way in which you are handling this and to whom you are directing your frustrations. Again, how is a damaged product packed by Amazon somehow Atlus's fault?

If you are receiving a second copy of the game without having to return the other, I see you as little more than a scam artist.

A responsible consumer? It is a damn video game promo. Jesus, get a life.

Sayckeone
08-30-2008, 09:45 PM
milky, you are an absolute jackass. Go jump off a bridge.

milky!
08-30-2008, 09:51 PM
Again, how is a damaged product packed by Amazon somehow Atlus's fault?

And again, both have their equal fair share of fault in this entire matter. Yes, Amazon shipped the bonus mini poster in unprotected, poor packages. With that said, this entire thread from the first poster would not even exist if Atlus did not mess things up on their end in the fist place.

This whole situation was brought on by a combination of mistakes from Atlus and Amazon. This is why I have attempted to contact both of them.

Kakizaki
08-30-2008, 09:59 PM
What did Atlus do? Ship posters late? Big deal. Games frequently ship late as well. Should we all bitch when that happens? No, most of us realize mistakes happen, and delays are to be expected.


And let me get this straight, your first post here included threatening to file a complaint with the BBB? Seriously man, you've got some issues. I got hosed out of $300 during Xmas from an e-tailer. I didn't threaten anything and just was patient via email contact. It took several months but I got my money back -- and you are pissing yourself over a small promo poster.

milky!
08-30-2008, 10:10 PM
What did Atlus do? Ship posters late? Big deal. Games frequently ship late as well. Should we all bitch when that happens? No, most of us realize mistakes happen, and delays are to be expected.

The problem wasn't as simple as Atlus shipping posters late/not having them ready or whatever happened on their end that caused the Izuna 2 game to not come with the poster. As a direct result of this mistake from Atlus, the posters were shipped in a seperate, unprotected package by Amazon. If the posters came with the game as Advertised, this would be a non issue. Atlus' mistake resulted in Amazon's mistake.

To add, if I paid for 2 day shipping for a game, and I got it five days late, you are darn right I am going to want answers. Anyway I am getting way off track here so I'm gong to go back to posting about pursing this until fixed. Hopefully I will have an update soon when eiter my package comes in or I get a response from Amazon/Atlus.

Kakizaki
08-30-2008, 10:11 PM
Again, those are ALL issues with Amazon. Amazon could have packed it better, but they didn't.

I'm sorry but you don't have much of a case to present to the BBB. You received your poster.

slayn
08-31-2008, 07:27 AM
This is about recieving what was advertised to me as a consumer and what I paid for with my hard earned money.

Yes and no. They did advertise a free poster if you preordered. The key word here is free. FREE. You do not pay for free things. You paid for a copy of Izuna 2, and you're getting two. So you really need to shut the hell up and get over yourself.

DamnedToBeFree
08-31-2008, 08:21 AM
Holy ####, this argument is still going on?

Flußkönig
08-31-2008, 08:26 AM
This has to be one of the saddest things I have ever read. :cry:

I don't know how milky manages to go on with life while having to shoulder such an unbearable tragedy. :cry:

Fight the good fight, I am sure someone out there gives a ####.

milky!
09-02-2008, 06:08 PM
Update: Attention to everyone that recieved a damaged mini poster!

So the new package from Amazon arrived today. The bonus mini poster DID arrive with the new copy of the game. It was inserted into the Izuna 2 game case as originally advertised, and was undamaged. It took over a month and two tries to finally recieve what I paid for and was advertised to me by Atlus/Amazon. Still not happy about that but what can you do.

Atlus to this date still has not responded to my email, but the issue is now resolved. If you recieved a damaged bonus mini poster, contact Amazon and ask them to resend you an undamaged bonus mini poster.

Kakizaki
09-02-2008, 10:37 PM
^You ended up with two copies of the game and two copies of the poster and you are not satisfied? You are unbelievable.

punkrocker_271
09-03-2008, 12:23 PM
^Milky is such a whiney person :D

UltimaKnight0
09-03-2008, 04:03 PM
My extra copy from Amazon arrived today for me. I already got the pre-order mini-poster from GameStop. I'd just like to confirm also that last I checked Amazon was still directly selling copies and the copy that I got today also came with the poster, so now I got both.

GoblinTown
09-03-2008, 08:50 PM
:x

Ok...to those who are getting their replacements...did you get a notification from amazon that your stuff was shipped or did it just show up?

I have been waiting patiently, trying to believe this would work itself out but I have yet to recieve anything from them, have yet to recieve any shipping notifications, and when calling amazon they don't have a clue what the hell I'm talking about and told me to contact the manufacturer...

Ugh!

I would be grateful if anyone could give me any info/advice at this point. I'm getting really frustrated and disgusted. :(

milky!
09-03-2008, 10:50 PM
:x

Ok...to those who are getting their replacements...did you get a notification from amazon that your stuff was shipped or did it just show up?

I have been waiting patiently, trying to believe this would work itself out but I have yet to recieve anything from them, have yet to recieve any shipping notifications, and when calling amazon they don't have a clue what the hell I'm talking about and told me to contact the manufacturer...

Ugh!

I would be grateful if anyone could give me any info/advice at this point. I'm getting really frustrated and disgusted. :(

Sending Amazon an email worked for me. I explained the situation about (1) not recieving the bonus poster as advertised until a month later, and (2) when the bonus poster did arrive finally, it was packaged in a thin envelope and was unprotected. As a result the poster was damaged when I recieved the package. I explained I had recieved a damaged product. I asked them to resend the poster as soon as possible in a protected package so this would not happen again. I noted that if the poster was sent with the Izuna 2 game as advertised, it would have recieved adequete protection. Also be sure to include your order#.

Shortly after this email I recieved a reply from a csr notifying me that a second copy was being shipped. After that reply a day or two later I recieved a notification that the item was shipped.

Try this out. Don't waste your time explaining things to some dolt on the phone, you'll probably just waste your time going through the hoops. Stay persistant, and continue to pursue until you recieve your undamaged poster. Keep escalating the issue if you need to.

Don't try to work this out with Atlus, they still have not responded to my direct email about this situation. They will ignore you, which of course does not satisfy me as a customer in any way shape or form. I am still very dissapointed in this fact that Atlus is ignoring this situation with the damaged posters completely. Its irresponsible to allow the mistake in the first place that caused this situation and refuse to follow up on it. Atlus is a company I no longer think highly of. It took a month for them just to sort things out with Amazon to finally get the posters going. And when Amazon delivered them, they were damaged.

I hope this situatioin does not become Atlus blaming Amazon, and vice versa, leaving customers to have to cut through the red tape.

I hope someone from Atlus is reading this and will decide to take responsibility for their part in this mess. I hope someone at Amazon knows about this too and will take responsibility on their part in this mess.
Its pretty despicable if this turns into a blame game. Get it done, and get it done right - the way it was adveretised.

Don't sit idly by hoping the situation will fix itself. You are the one that will ultimately need to take the initiative and action to contact these companies, get results, and recieved what you paid for and what was advertised to you, because I guarentee either of these companies will not.

If you still cannot get results I would try other options. Contact places like the Better Business Burea or other organizations that can help you, file a formal complaint, or take legal action against Atlus/Amazon for failing to deliver an advertised product.

We as consumers hold the power here. We have the right to choose where to shop. If we all stood up as one and said "We're not going to take it anymore!" and decided to not shop from certain companies, these places would not exist. It is our responsiblity to hold companies to a much higher standard than what goes on today. Look at all the places that have RMA systems or return policies, think about all the bad products out there, and all the terrible customer service people go through everday. Its happened to all of us at some point, and if its happened to you, its happened to someone else. It is up to us to hold our retailers and manufacturer's to a much higher standard. Its sad that most people are complacent enough with the system to allow companies to get away with terrible customer service. Until people start waking up and demanding quality things won't change. I remember a time when "the customer is always right" but with big corporations growing bigger and stronger and more powerful everday, this meaning does not exist anymore in the modern day.

Kakizaki
09-04-2008, 10:40 AM
IT WAS A FREE POSTER! FREE!

Cinder6
09-05-2008, 01:46 PM
Holy crap, man, give it a rest. It's a poster. A small poster. You know what I did with mine when it arrived? I looked at it, said "heh, finally. Oh, this is nifty paper." Then I slid it back in its (unbent) envelope, and put it in a banker box with a bunch of other video game stuff I don't need out. I imagine a lot of people here did similar things--i.e. look at it for a little bit, then put it away. You're acting like this poster was a life and death situation.

And now you wound up with two copies of the game? So you scammed Amazon out of $30, and wound up with two posters? And you're still complaining? I can't help but hope that you got the same reversible art on both copies, and that both are the one you didn't like as much as the other. Oh, I'd also hope you would donate the second copy to charity or something, but I tend not to rely on miracles.

EDIT: Before you (or anyone else) says something along the lines of "Amazon doesn't care about a measly $30", just remember that you threatened to contact the freaking BBB over a preorder bonus that was bent a little. Maybe you can file a claim over all those fortune cookies you got that never came true, while you're at it.

rainking187
09-05-2008, 06:30 PM
You guys are probably going to be getting an email in about a month asking you to return your original copy. Sounds like something got miscommunicated and they just sent you replacement copy for free, but I guarantee they're going to want either you to send a copy back or they'll just charge you the $30. I had a bad experience with Amazon and replacements lately and the guy I emailed basically admitted that the people you talk to via email have no control over what the warehouse sends you.

atboob
09-08-2008, 05:01 PM
Somebody over at the Atlus O Weenie forum says there's a fourth poster, anyone heard of that?

rainking187
09-08-2008, 07:30 PM
Somebody over at the Atlus O Weenie forum says there's a fourth poster, anyone heard of that?

Sounds like he's just confused, he seems to think that one of the posters in the picture is one of the reversible covers and is asking why the other cover isn't included. There's just the three posters, or at least just three Atlus has told us about, and two reversible covers.

UltimaKnight0
09-08-2008, 10:30 PM
What's the third one?

09-09-2008, 09:42 AM
Milky: Hmm, I answer the customer service emails sent to Atlus. Did you make sure to send it to 'service@atlus.com' and include something relevant in the email's header? It is likely that either the junk mail filter may have grabbed it, or I mistakenly moved it to junk mail as I was sifting through the emails for whatever day you happened to send it. Unfortunately, our public email accounts get hammered with spam (usually 300+ a day) and our junk mail filter is horrible. As a result, sometimes the important emails fall through the cracks.

dp192
09-09-2008, 01:21 PM
I was being an idiot yesterday, and I mistakenly got confused by the poster, so sorry about the misunderstanding.

milky!
09-09-2008, 05:34 PM
Milky: Hmm, I answer the customer service emails sent to Atlus. Did you make sure to send it to 'service@atlus.com' and include something relevant in the email's header? It is likely that either the junk mail filter may have grabbed it, or I mistakenly moved it to junk mail as I was sifting through the emails for whatever day you happened to send it. Unfortunately, our public email accounts get hammered with spam (usually 300+ a day) and our junk mail filter is horrible. As a result, sometimes the important emails fall through the cracks.

I sent it via the "contact us" section of the main atlus website. I filled out all the required information. I selected the recipient as Public Relations.

It was sent towards the end of August. I think somewhere around the 28th give or take a couple days.

milky!
09-17-2008, 06:16 PM
Milky: Hmm, I answer the customer service emails sent to Atlus. Did you make sure to send it to 'service@atlus.com' and include something relevant in the email's header? It is likely that either the junk mail filter may have grabbed it, or I mistakenly moved it to junk mail as I was sifting through the emails for whatever day you happened to send it. Unfortunately, our public email accounts get hammered with spam (usually 300+ a day) and our junk mail filter is horrible. As a result, sometimes the important emails fall through the cracks.

I sent it via the "contact us" section of the main atlus website. I filled out all the required information. I selected the recipient as Public Relations.

It was sent towards the end of August. I think somewhere around the 28th give or take a couple days.

Due to the lack of response on this - I also sent you a PM offering to resend the message I sent previously that was "lost" - I can only assume Atlus has no interest in replying to emails from customers.

09-18-2008, 08:38 AM
milky: I asked a question, and you provided me with an answer. I didn't see any need to continue the conversation. You got what you wanted, so sending me old e-mail conversations isn't going to do much. It's too bad we couldn't help you initially, but we would've just told you to do what you already did, which was contact Amazon.

Ryo_Suzuki
09-27-2008, 09:31 AM
This might be a stupid question but I'm going to ask anyway. :)

'start of stupid question

If I buy Izuna 2 on amazon or gamestop right now, will I get the mini poster? :P I know I'm late but it was sold out before I even had the chance to buy it when it was released.

/end of stupid question.

chibilemonchan
09-29-2008, 09:06 AM
This might be a stupid question but I'm going to ask anyway. :)

'start of stupid question

If I buy Izuna 2 on amazon or gamestop right now, will I get the mini poster? :P I know I'm late but it was sold out before I even had the chance to buy it when it was released.

/end of stupid question.

Actually, not a stupid question. I can't say for sure, but I believe there's a pretty good chance you'll still get the mini-posters by buying from one of those two retailers.

atboob
09-29-2008, 03:46 PM
Yeah, all Gamestop packages should have them. Amazon is hit or miss at this point from what I can see, but it seems that they did at least try to cover the pre order people after the great hiccup.
At least one guy said he got one in a recent Amazon order. Look back into the thread a page or two.

Ryo_Suzuki
10-01-2008, 06:02 PM
I purchased Izuna 2 and pre-order Luminous Arc 2 on Amazon and received the mini poster!:D I'm enjoying the game so far. :)

Thanks chibilemonchan and atboob for replying back with an answer.

atboob
10-02-2008, 05:17 PM
Cool, you mean you got it in the package (behind the cover) on a recent order? Very excellent. And no problems with the CD on LARC2, that thing's going to be packed into the box.

atboob
10-10-2008, 05:45 PM
I have seen that Amazon is back to selling the package with the insert. Its now up on their site. I think its a great opportunity, I don't know if you can trust the Gamestop situation since they are not keeping the packs sealed there. Besides, the Amazon image is probably going to be far more rare.

ROB98374
10-25-2008, 08:05 PM
I just bought it today at Gamestop used. The game and box was MINT, and it even included the bonus poster. It was buy 2 get 1 free, so for $32 I got 3 games. Pretty good deal.